Sr. Implementation Project Manager, Tolling & Contact Center Operations

Maximus is currently hiring for a Sr. Implementation Project Manager to support our NYS Thruway team.

The Sr. Implementation Project Manager is responsible for leading the tolling and contact center project implementation from contract signing through post go-live support. Previous experience leading government contract implementations within contact center and tolling systems is necessary for consideration.

This position is contingent upon award and will be supporting a program within New York State. Travel will be required to New York as needed. Relocation assistance is provided.

Essential Duties and Responsibilities:

• Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.

• Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.

• Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.

• Prepare and deliver project status information to stakeholders.

• Implement solutions to improve or enhance processes and services provided to our customers.

• Lead continuous improvement teams.

• Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.

Minimum Requirements

'- Bachelor's Degree

• 7-10 years of experience

• Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.

• Ability to work on multple projects under time constraints.

• Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.

• Strong verbal and written communication skills required.

• Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.

• Experience in managing large corporate initiatives.

• Excellent working knowledge of MS Office products.

• Supervisory or management experience preferred.

• Experience using Smartsheet and Jira preferred.

• Experience in both Waterfall and Agile methodologies highly preferred.

• PMP certification highly preferred.

• Agile certification highly preferred.

• Experience in Health Care/Business Administration or related field preferred.

'- Experience leading state government project implementation within the tolling and call center space.

• Project Management Professional (PMP) certification.

• Must currently live in, or, be willing to relocate to New York state.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$125,000

Maximum Salary

$135,000