Program Specialist- Clinical Resource Hub

Summary

As a Program Specialist at VISN 20 Clinical Resource Hub (CRH), this position will have a key role in supporting the business operations of assigned clinical service lines. This position's responsibilities will include ensuring the smooth and efficient functioning of telehealth infrastructure, systems, processes, program operations, data reporting, performance measurement, and conducting healthcare studies and analyses.

Duties

Major duties include but is not limited to: Provides data management, professional assessment, coordination and planning of multiple healthcare services Ensures quality of care according to established standards of care/practice, policy and procedures in preparation for the Conditions of Participation Design, develop and support the telehealth technology infrastructure for the extraction, storage and reporting of clinical and administrative data Creates and updates reports, databases and data displays to support performance monitoring and needs assessments for identification of telehealth clinical and operational issues Uses data to develop projects for enhancement of telehealth program Responsible for data analysis, maintenance and dissemination of standard operating procedures that are needed for Virtual Care and all of its modalities Participates in short and long range VISN-wide telehealth planning Manages VISN CRH hub clinical programs and projects Develops productivity and performance reports, dashboards, etc. to monitor and track tele hub outcomes and metrics Manages and analyzes data for presentation to facility and VISN CRH leadership for use in planning, development and operations Develops internal review systems for tracking and planning program initiatives, innovations and activities Provides technical expertise in the field for health care planning and system redesign Researches to identify needed orientation and training needs and coordinates staff training and development Provides consultation to the field and implements resolutions as required Creates and maintains systems to ensure workload is properly captured and optimized Analyzes telehealth data and identifies trends and issues of concern, provides solutions in the way of recommendations Develops databases and tools to monitor and illustrate trends analyses on performance activities and to identify strengths and weaknesses of VISN wide CRH program Performs health care studies Ensures effective reporting for the VISN CRH program activities Serves as the point of contact for operational information, reports, data pulls, controlled correspondence and local or VISN CRH suspense, action items or other inquiries Monitors action items to ensure appropriate progress to remedy sited regulatory issues, compliance problems and risk management Responsible for communication flow and dissemination of publications, announcements, updates or other informational items to the proper staff Recommends new policies and procedures and recommends revision to existing VISN CRH policies and procedures Plans and/or accomplishes special projects Compile final reports including comprehensive analyses, note discrepancies and plan initiatives to effect remedial actions Contribute to proposals and review/edit submissions to the VISN CRH for completeness Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am - 4:30pm PST Compressed/Flexible: may be authorized Telework: PLEASE NOTE: THIS POSITION IS CURRENTLY EXEMPTED FROM RETURN TO OFFICE REQUIREMENTS. REMOTE EXEMPTED POSITIONS ARE REVIEWED REGULARLY AND DO NOT CONFER PERMANENT REMOTE WORK STATUS; the selected individual may need to return to a VA office if required. Any selected candidate must live within 50 miles of a VA Medical Center. Virtual: No Position Description/PD#: Program Specialist- Clinical Resource Hub/PD60395-A and PD603950 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-09 position you must have served 52 weeks at the GS-07 For a GS-11 position you must have served 52 weeks at the GS-09 You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Completes cost and personnel analysis; plans, schedule and conduct evaluations and recommend process improvements; develops custom reports using Microsoft Excel, maintains data spreadsheets, plans, designs, analyze, acquired documents, test, and maintains computer systems and software.(EXPERIENCE MUST BE DETAILED IN RESUME IN ORDER TO RECEIVE FULL CREDIT). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Transcript Required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate study (18 semester hours). The first year of graduate study is not qualifying for GS-9. Transcript Required. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ensures patient demographic information is maintained and verified; Collects data and performance data analysis, preparing reports and reporting data; Design, develop and support technology for extraction, storage and reporting of clinical administrative data; Prepare, reviews and ensures accurate budget analysis and recommendations; Develops, monitors, and reviews trend analysis regarding clinical care and performance improvement activities. Creates and updates reports, databases, and data to support performance monitoring and needs assessments for identification of clinical and operational issues. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related Transcript Required . OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 2 years of graduate study (36 Semester hours). The first 2 years of graduate study are not qualifying for GS-11. Preferred experience: Highly recommend to have Federal EHR and Telehealth Management Platform experience, SFT Preceptor and or 3-5 years TELE-EYE imaging experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Analytical Reasoning Applies Technology to Tasks Attention to Detail Communication Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Planning and Evaluating Problem Solving Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Technical Documentation Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.