Senior Manager, Enterprise Quality

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Reporting to the Sr. Director, Enterprise Quality, the Sr. Manager, Enterprise Quality helps build and run PayPal's new enterprise quality function - a capability being stood up to bring consistent standards and ways of working to how PayPal builds, launches, and operates its products. Depending on focus, the role concentrates on developing the enterprise quality standards and frameworks, or on driving their adoption and adherence across the business units and functions. Working across the business units and enabling functions, the Sr. Manager owns programs end-to-end, partners closely with Product, Engineering, Design, and enabling teams, and turns strategy into execution. It is a hands-on, influence-led role: progress comes through clear standards, strong relationships, and enablement rather than authority. Job Description: Essential Responsibilities: Create comprehensive end-to-end process maps. Identify and resolve complex problems within business processes to drive global improvements. Develop detailed business requirements. Manage and oversee user acceptance testing. Act as a subject matter expert to guide teams in process improvement initiatives. Establish and implement best practices for the function. Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness. Develop and track key performance metrics. Document and standardize processes. Minimum Qualifications: 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: 8+ years of experience in quality, product operations, program or portfolio management, business operations, risk and controls, or a related field, including leading c oss-