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Travel Center General Manager

Pilot Company

Knoxville, TNFull-time$54–81K/yrPosted 1w agoStill listed 6 days ago

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At a glance

Compensation
$54–81K/yr
Location
Knoxville, TN
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Pilot Flying J seeks an experienced Retail General Manager to oversee high-volume travel center and restaurant facilities. The role is responsible for developing and executing business plans to meet standards, sales and profit objectives, and customer satisfaction. The manager builds, coaches, manages, and develops teams, while supporting customer service, inventory, sales, and financial performance.

Skills & qualifications

RequiredNice to have

Skills

Team LeadershipFlexible SchedulingRetail ManagementP&L AccountabilityCustomer-Focused CultureStaffingInterviewingHiringTrainingSalesInventory ManagementCustomer ServiceP&L Analysis

Qualifications

2+ Years Management Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

The Retail General Manager will also be:

  • Ensuring that customer expectations are met
  • Conducting meetings with subordinate employees
  • Maintaining effective vendor relationships

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. Additional responsibilities for the Retail General Manager include:

  • Driving sales
  • Managing team members
  • Tracking inventory
  • Providing customer service
  • Performing P&L analysis

Pay Rates Starting between: $54,300.00 - $80,750.00 / year

Qualifications

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.

Additional requirements of the Retail General Manager include:

  • Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
  • Previous management proficiency in high volume retail with P&L accountability
  • Ability to create and maintain a customer focused culture

Additional Information

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

How this job compares

Set against the 8,206 open Operations Manager jobs on Olive Jobs, counted October 28, 2026.

Pay
  • This posting$54–81K/yr
  • Tennessee median$83–119K/yr86 salary ranges
  • US median$85–120K/yr4,699 salary ranges

This range's midpoint, $68K, is 34% below the Tennessee median midpoint ($102K) — in the lowest quarter of Operations Manager salary ranges in Tennessee.

Openings
Olive Jobs lists 168 open Operations Manager jobs in Tennessee and 8,206 across the US. 1% of them nationwide are listed as remote or flexible.
Hiring the most in Tennessee
Experience
This posting asks for at least 2 years of experience; Operations Manager postings that state a minimum ask for 4 years at the median (6,261 postings).
Education
1,902 of the 8,206 open Operations Manager jobs (23%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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