Office Hospitality Lead

As the Office Hospitality Lead supporting our Food and Hospitality Program, you will be the primary liaison with our daily ordering technology and partner network, managing daily lunch orders and ensuring proper set-up upon delivery. You will be responsible for overseeing daily pantry support, managing inventory and ordering processes, and ensuring the seamless execution of our coffee, fresh fruit, and beverage programs. Additionally, you will support ad hoc catering for meetings and events, as well as the planning and execution of pop-up employee engagement events, such as company milestones, holidays, and celebrations.

The Office Hospitality Lead is expected to plan and execute day-to-day operational needs by setting priorities, planning for, and addressing staffing needs, while demonstrating professionalism with internal and external stakeholders. In this position, the Workplace Manager will be the first resource when a situation arises; assisting with service recovery and knowing when to escalate further to management. This role requires a dynamic individual with a strong hospitality background, excellent organizational skills, and a passion for enhancing employee experiences.

Requirements

• Act as the primary liaison for daily lunch ordering technology and partner network. Be onsite to receive lunch deliveries from vendors and ensure proper set-up.

• Manage the selection of platform partners based on partner availability and employee feedback

• Address and resolve any issues that arise, ensuring a seamless experience for employees and clients.

• Oversee daily stocking, inventory management, and ordering for pantry items, ensuring consistent availability of supplies.

• Manage the coffee program, ensuring equipment is maintained and stocked with fresh coffee supplies.

• Maintain the fresh fruit and beverage program, ensuring items are always fresh and available for employees.

• Coordinate and manage catering for meetings and events, ensuring all details are handled to meet client and employee expectations.

• Support the planning and execution of pop-up employee engagement events, including company milestones, holidays, and celebrations.

• Capture user sentiment and feedback, share insights with the team, and implement improvements to enhance the food and hospitality program.

• Follow and improve processes to ensure efficient operations and high-quality service delivery.

• Capture, analyze, and report on key performance metrics, identifying trends and areas for enhancement.

• Ensure all processes and procedures are adhered to, maintaining a high standard of service delivery.

• Develop and maintain training materials, manuals, and resources to support ongoing program development.

• Maintain a customer-focused approach, delivering exceptional service to both internal and external stakeholders.

• Other job related duties as assigned.

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire

• Long term and short term disability insurance paid for by Circles

• 401k with match

• Life insurance paid for by Circles

• Up to 15 days of PTO per year

• 1 Floating Holiday per year

• 1 Community Service Day per year

• Paid holidays

• Access to discount programs

• 1 month sabbatical every 5 years