Program Manager, Workforce Training & Support Home Care (Full time, day shift)

Description Job Title: Program Manager, Workforce Training & Support Department: Clinical Operations Location: Rochester Regional Health Home Care- 330 Monroe Avenue Rochester, NY 14607 with the expectation to travel to the Newark area roughly 2 days a week Hours Per Week: 40 hours per week Schedule: 8:00am-4:30pm or 8:30am-5:00pm Monday through Friday Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a "High Performing Home Care Agency," further highlighting its commitment to exceptional patient care and clinical excellence. Position Summary This Program Manager oversees the full operations of Workforce Training Programs. This position leads program implementation, ensures compliance with DOH/SED training requirements, coordinates regional training partners, manages grant deliverables, and supports successful trainee progression across PCA, HHA, and CNA pathways. The role is responsible for the day-to-day management of training activities, subcontractor oversight, data tracking, performance outcomes, and ensuring that trainees receive coordinated training, support services, and a clear connection to employment opportunities. This is a grant-funded position. Continuation of the role is contingent upon the availability of grant funding and program approval. Key Responsibilities Program & Grant Management Lead overall implementation and daily operations of the Regional Direct Caregiver Training Center and Support Hub. Ensure the Center meets all DOH/SED regulatory and certification requirements for PCA, HHA, and CNA training. Oversee delivery of in-person, hybrid, and distance-learning modalities. Manage grant objectives, timelines, deliverables, and required documentation. Support Alternative Competency Demonstration (ACD) activities directly or through approved partners. Operational Leadership Develop and maintain training schedules, class calendars, and capacity plans across the full region. Oversee enrollment processes, attendance, stipend distribution, travel reimbursement, and trainee verification. Ensure accurate recordkeeping, compliance documentation, and audit-ready files. Implement systems for data tracking, reporting, performance dashboards, and outcome metrics. Coordinate facility and instructional needs (classrooms, technology, equipment, materials). Partnership & Stakeholder Coordination Manage relationships with subcontracted training providers, community organizations, and employer partners. Coordinate with external partners for training components not offered internally (e.g., CNA programs, ACD providers). Support outreach and recruitment strategies to build the trainee pipeline. Maintain relationships with regional employers to ensure job placement pathways. Trainee Success & Support Hub Integration Collaborate closely with the Support Coordinator / Life Coach to support trainee success. Ensure trainees receive job-readiness support, benefit counseling, remediation, and coaching services. Monitor trainee progression and intervene when barriers arise. Ensure trainees receive information and access to all three training levels (PCA, HHA, CNA) without restriction. Reporting & Compliance Prepare and submit all required grant reports, including enrollment, completion, placement, and expenditure data. Maintain compliance with DOH, SED, labor standards, and grant requirements. Conduct quality-assurance reviews of training delivery and support services. Ensure program meets all documentation, tracking, and regulatory expectations. Required Qualifications Bachelor's degree required (Healthcare Administration, Public Health, Education, Workforce Development, Human Services, Business, or related field). Minimum 3 years of experience in workforce development, training program leadership, healt care operations, grant m