Customer Success Account Manager - Italian Speaking

Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust. You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes. Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR solid customer success, solution delivery, practice management, customer-facing consulting, portfolio management or equivalent experience Fluent Italian language Experience leading or influencing work across multiple teams or functions to deliver a shared outcome Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification