Analyst, Crew Operations

How you'll help us Keep Climbing (overview & key responsibilities)

The Analyst, Crew Operations is responsible for the real-time planning, allocation, and delivery of crew resources across the operation. This role leverages data, operational expertise, and technology to ensure flights are staffed with qualified, legal, and compliant crew members while optimizing cost, efficiency, and operational reliability. Operating within a 24/7 environment, the Analyst uses data-driven decision-making to solve complex operational challenges, manage disruptions, and support both immediate operational needs and long-term business priorities. This position partners closely with Flight Operations, In-Flight Service (IFS), Crew Technology, IT, Finance, Analytics, and Operations Management teams to drive operational excellence and continuous improvement.

• Execute real-time operational decisions to allocate crew resources and ensure full flight coverage across the network.

• Manage and resolve operational disruptions while maintaining compliance with regulations, labor agreements, and company policies.

• Serve as an active end user of emerging technologies and support implementation of new tools and processes.

• Leverage data and operational insights to improve resource allocation and operational outcomes.

• Optimize crew assignments to balance safety, service reliability, compliance, and cost efficiency.

• Partner with Flight Operations, IFS, Crew Technology, IT, Analytics, Finance, and Operations Management teams.

• Coordinate crew trip logistics, including scheduling adjustments and hotel accommodations.

• Utilize legacy systems and next-generation optimization tools to support operational decision-making.

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• Bachelor's degree or equivalent work experience required.

• Must have at least two years of related work experience.

• Superior analytical and organizational skills strongly preferred.

• Project management experience and exposure to analytical/reporting software preferred. Must have the ability to anticipate and plan for competing priorities while meeting strict deadlines.

• Candidate must be able to work in a fast-paced team environment with minimal supervision.

• Must have working knowledge in Microsoft Word, PowerPoint, and Excel.

• High attention to detail is required to consistently maintain accurate personnel records affecting pay, job status, and benefits.

• Must be performing satisfactorily in present position.

What will give you a competitive edge (preferred qualifications)

• Working knowledge of the Pilot Working Agreement (PWA) and Federal Aviation Regulations (FARs) preferred.

• Prior experience in Flight Operations or Crew Resources areas.

• Experience working with DBMS is desired.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here