Business Growth Field Trainer

Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Full time Benefits 1. Paid Vacation Time and Paid Sick Time and Paid Holidays 2. 401k 6% match with immediate vesting 3. Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) 4. TeleDoc 5. HSA company match 6. 3 Medical plan options including a Low Deductible PPO Medical Plan Offering 7. Employee Assistance Program 8. Engaged Employee Resource Groups 9. Outstanding Learning and Career Development Opportunities Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Job Summary The Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other appliable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone. Essential Duties and Responsibilities 1. Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other) 2. Attend and participate in trade shows, events and other corporate events as assigned 3. Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business 4. Promote the CaptionCall service 5. Complete service calls as assigned 6. Install and troubleshoot CaptionCall phones 7. Courteously train customers on how to use the phone and its features 8. Accurately maintain customer records in CRM (dynamics) 9. Complete required reports and submit feedback on customer and provider interactions 10. Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers 11. Other duties as assigned Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Job Summary The Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other appliable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone. Essential Duties and Responsibilities 1. Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other) 2. Attend and participate in trade shows, events and other corporate events as assigned 3. Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business 4. Promote the CaptionCall service 5. Complete service calls as assigned 6. Install and troubleshoot CaptionCall phones 7. Courteously train customers on how to use the phone and its features 8. Accurately maintain customer records in CRM (dynamics) 9. Complete required reports and submit feedback on customer and provider interactions 10. Maintain adequate inventory of equipment and marketing supp ies in order to service customers and providers 11. Other duties as assigned Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department. Travel Requirements Travel Requirements: 50-75% Education Minimum of a High School Diploma or GED Experience 1 Year Experience as a CaptionCall Trainer Preferred: Certified as a CaptionCall Trainer II, III or Master Trainer Knowledge, Skills, and Abilities 1. Ability to comfortably and clearly present to large and small groups 2. Ability to tailor to unique needs of individual customers and healthcare professionals 3. Must be able to adapt to various sales situations and environments 4. Excellent customer service skills 5. Basic computer knowledge and experience 6. Commitment to adhere to strict compliance standards 7. Ability to meet or exceed expectations and maintain established goals set forth by department management 8. Ability to effectively communicate in English through reading, writing, speaking and listening 9. Must be reliable, organized and punctual 10. Must be able to work independently Working Conditions and Physical Requirements Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times Possess and maintain a valid driver's license and maintain a good driving record Must have a PC (not a mac) and a high speed internet connection to perform essential job duties Must be able to walk, bend,