Telecom Engineer

Job Description

This hybrid Telecom Engineer role supports a large, growing healthcare system by designing, maintaining, and troubleshooting enterprise telecommunication solutions. You will serve as a engineer responsible for Cisco-based voice infrastructure, including Cisco Call Manager and Cisco CUBE, and contribute to automation initiatives that improve voicemail and extension routing. The position is contract-to-hire and offers a mostly remote schedule, with periodic onsite work in the Neenah, WI area as needed for projects or urgent issues.

Responsibilities

• Administer, configure, and support Cisco Call Manager to ensure reliable and efficient telephony services across the organization.

• Manage and maintain Cisco CUBE, including configuration, monitoring, and troubleshooting to support voice traffic and call routing.

• Collaborate with the telecom team to design, implement, and optimize telecommunication solutions that meet enterprise-scale requirements.

• Develop and support automation for telephony workflows, including voicemail handling and extension routing, to streamline operations and enhance user experience.

• Participate in an on-call rotation approximately once every six weeks to respond to critical incidents and service disruptions.

• Respond to and resolve telecom-related incidents and service requests, including occasional onsite support for urgent issues or major projects.

• Work closely with cross-functional teams, including IT and operational stakeholders, to support telecommunication needs for a large healthcare or similar enterprise environment.

• Document configurations, changes, and procedures to maintain accurate records and support knowledge sharing within the telecom team.

• Contribute to ongoing telecom projects, such as system upgrades, integrations, and enhancements, ensuring minimal impact on end users.

• Support the telecom manager and team members by providing technical expertise, sharing best practices, and helping to continuously improve the telecommunication environment.

Essential Skills

• Proven experience as a Telecom Engineer or similar role supporting enterprise telephony environments.

• Hands-on experience with Cisco Call Manager, including configuration, administration, and troubleshooting.

• Hands-on experience with Cisco CUBE, including setup, maintenance, and troubleshooting in a production environment.

• Experience in telecommunications within a large-scale environment, such as healthcare or insurance, or comparable enterprise setting.

• Ability to participate in an on-call rotation approximately once every six weeks and respond to urgent issues as needed.

• Capability to work in a hybrid model and travel onsite within approximately one hour of a designated hospital location when required for projects or critical incidents.

• Strong troubleshooting skills and the ability to diagnose and resolve complex telephony issues efficiently.

• Effective communication skills to work collaboratively with team members and stakeholders across the organization.

Additional Skills and Qualifications

• Experience working in a healthcare environment or other highly regulated industry.

• Familiarity with UCCE (Unified Contact Center Enterprise) and UCCX (Unified Contact Center Express).

• Experience with telephony automation, particularly related to voicemail and extension routing.

• Exposure to large enterprise environments undergoing mergers or integrations.

• Ability to adapt to evolving technologies and contribute to continuous improvement initiatives in telecommunications.

Work Environment

This role is based in Neenah, WI, within a large healthcare system, and follows a hybrid work model that is mostly remote. You will join an established telecom team under a telecom manager and work closely with other IT and operational teams. The environment relies heavily on Cisco telephony technologies, including Cisco Call Manager, Cisco CUBE, and potentially UCCE/UCCX, with a focus on automation for voicemail and extension routing. You will participate in an on-call rotation approximately once every six weeks and may need to travel onsite to hospital locations within about an hours distance when project work or critical incidents require in-person support. The work setting emphasizes reliability, responsiveness, and collaboration in support of mission-critical communication systems.

Job Type & Location

This is a Contract to Hire position based out of Neenah, WI.

Pay and Benefits

The pay range for this position is $45.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Neenah,WI.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.