Desktop Support Technician

Job Description

Our client is building a high-touch, onsite IT Genius Bar within its corporate headquarters in Downtown Nashville. The IT Support Specialist will provide hands-on technical support to employees experiencing hardware, software, account access, and general end-user technology issues.

Skills and Requirements

3–5 years of professional IT support experience, ideally within Desktop Support, End User Computing, IT Service Desk, Workplace Technology, or a similar environment. Strong hands-on experience troubleshooting Windows-based laptops and desktops. Experience diagnosing and resolving hardware and peripheral issues. Strong troubleshooting experience with Microsoft 365 applications. Experience supporting Active Directory, including password resets and account lockouts. A/V Conference Room Experience A+ Certified AA or higher education in IS/IT

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].