Collections Specialist

Description We are looking for a Collections Specialist to support student account resolution in Pennsylvania. This Long-term Contract position is permanent, onsite, and focused on contacting current and former students to address overdue balances, outstanding financial aid documentation, and payment arrangements. The ideal candidate brings a detail-oriented communication style, confidence in high-volume outreach, and a strong background in collections and account follow-up.

Responsibilities:

• Contact current students by phone and email to discuss past-due balances and guide them through steps needed to bring accounts up to date.

• Follow up with students regarding missing financial aid documents and explain outstanding requirements that affect account resolution.

• Negotiate practical payment arrangements while maintaining a detail-oriented and service-oriented approach in every interaction.

• Manage outreach efforts tied to aged receivables and work to recover older outstanding account balances.

• Document conversations, commitments, and account updates accurately to maintain clear collection records.

• Prioritize daily activities based on urgency, account status, and established collection goals.

• Collaborate with internal departments involved in student accounts to support timely issue resolution and payment follow-through.

• Handle a steady volume of collection-related tasks in an onsite, permanent environment while meeting deadlines and productivity expectations. Requirements • Previous experience in consumer, commercial, or credit collections.

• Demonstrated success securing payments and resolving delinquent accounts through direct outreach.

• Strong verbal communication skills with the ability to speak confidently and professionally by phone.

• Working knowledge of collection procedures, billing follow-up, and account reconciliation practices.

• Ability to manage sensitive financial conversations with tact, accuracy, and professionalism.

• Strong organizational skills and attention to detail when tracking account activity and next steps.

• Comfortable working onsite in a regular schedule of 35 hours per week.

• Ability to start quickly and contribute effectively in a contract assignment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .