Customer Service Representative
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At a glance
Job overview
The Customer Service Representative answers incoming calls, takes orders, and processes quotes for providers and sales representatives. They maintain 5S standards, focus on continuous improvement, handle order cancellations, assist with rush orders, and collaborate across departments to exceed expectations.
Skills & qualifications
Skills
Qualifications
Full job description
Description
DESCRIPTION/JOB SUMMARY
Answer incoming calls and/or take orders from Providers/customers
RESPONSIBILITIES/DUTIES
•Maintain standard 5S expectations
•Focus on continuous improvement and consistently demonstrate good business judgment
•Answer incoming calls to Customer Service Representative’s direct line and the Customer Service queue
•Take and enter quotes and orders from Providers or Sales Representatives via phone, fax, e-mail
•Handle order cancelations
•Assist with hot rush orders, product quotes, return calls, and voice mail
•Work effectively with all departments to exceed internal and external expectations
•Stealth Products retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
•Must be a team player, professional, highly detail-oriented, and honest
Must have the ability to:
•Multi-task, problem-solve, and prioritize in a fast-paced working environment
Must have:
•Basic working knowledge of Microsoft Office Word and Excel
•Excellent phone etiquette skills
•Excellent web navigation skills
•Excellent verbal and written communication skills
•Excellent working knowledge of Microsoft Outlook
REQUIRED EXPERIENCE
•1 year of experience in a Customer Service environment
PREFERRED EXPERIENCE
•Current or previous successful employment experience with Stealth Products (directly, independently or through a third party)
REQUIRED EDUCATION
•High School Diploma or GED
REQUIRED QUALIFICATIONS
•Must be legally authorized to work in the United States without sponsorship now, or in the future
DETAILS
This job description is not intended to be all-inclusive
Stealth Products is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Stealth Products is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at (512) 715-9995.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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