On-Site Logistics Supervisor

On-site position in BattleCreek, Michigan. Relocation assistance and a hiring bonus are available What you'll be doing The Onsite Logistics Supervisor serves as Buckland's dedicated representative within the customer facility, responsible for managing and coordinating inbound logistics activities, including international ocean freight, domestic transportation, warehousing, and final-mile delivery. The role works directly with customer stakeholders, suppliers, carriers, and Buckland operations teams to ensure material availability, mitigate supply chain risks, support production continuity, and deliver exceptional customer service. What we can offer you - Competitive salary, benefits package and matching retirement plan - A friendly, collaborative work environment - Opportunities for professional development & ongoing learning - A chance to be part of a growing organization You will be responsible for Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships. Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution. Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners. Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards. Lead customer business reviews and provide performance reports with operational insights Investigate and resolve service issues, claims, escalations, and supply chain risks that may impact production Support carrier procurement, rate management, and transportation solutions. Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency. Support customer implementations, onboarding, account growth, profitability, and retention initiatives. Collaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions. Provide guidance and operational support to team members involved in assigned accounts. Ensure compliance with applicable regulatory, customer, and company requirements. Perform other duties as assigned. What we need from you Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce, or a related field. 7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support. Fluency in Hindi is a must-have requirement. Strong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement. Experience developing customer SOPs, KPIs, and operational processes. Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and transportation management systems. Relevant US air and ocean credentials including IATA and FMC. Experience supporting high-volume ocean freight programs, particularly within automotive OEM or Tier 1 environments. CargoWise or similar TMS experience. Project management and/or continuous improvement experience. Must be legally eligible to work for the Company at all times. Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.