Service Manager - Power Systems

Service Manager

Fargo, ND, US

Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you'll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.

This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years.

Key Responsibilities:

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.

• Manage service scheduling, job progress, warranty administration, and customer communication.

• Drive customer satisfaction by proactively resolving concerns and service-related issues.

• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.

• Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.

• Develop business plans, staffing strategies, and service growth initiatives.

• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.

• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.

• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.

• Champion Butler Machinery's mission, vision, and values in all aspects of the operations.

• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel.

• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department

• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development

• Communicates with and coaches employees on assignments, providing technical expertise as needed.

• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

• Excellent customer service skills

• Good oral and written communication skills

• Computer knowledge

• Must have good leadership, detail and organizational skills.

• Ability and willingness to work flexible hours

• Mechanical experience with the product lines we represent preferred.

• Completion of Lead Yourself for internal candidates is preferred.

• Two-year degree or equivalent experience and training preferred.

• Prior supervisory experience or Service Management Training preferred.

• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution

• Health Insurance – 3 plan options

• Health Savings Account – Employer contribution up to $1,300/year

• Dependent Care Flex Spending Account

• Dental Insurance – 2 plan options

• Vision Insurance

• Basic Life/AD&D and Supplemental Life Insurance

• Employer paid Short-Term Disability Coverage – 60% of base pay/salary

• Long-Term Disability Coverage

• Maternity / Paternity Benefits

• Holidays

• Paid Time Off (PTO)

• 401(K) Plan

• Employee Assistance Program (EAP) – including Health Coaching

• SmartDollar – employer paid financial planning program

• Legal Shield/ID Shield products

• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability

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