Care Coordinator

Care Coordinator

Job Code:13464

Location:Lewiston 04240

Department:Adult Case Mgmt Services

FT/PT Status:Full Time

Summary:

Care coordinators provide support to individuals accessing the Community Behavioral Health Clinic [CCBHC], through supporting intake/access to care and ongoing monitoring of care and needs. Care coordinators manage ongoing coordination of care for a caseload of individuals to include facilitating ongoing collaboration among providers and linkage to needed services.

ESSENTIAL FUNCTIONS:

• Responsible for the coordination of care of individuals in the Community Behavioral Health Clinic [CCBHC].

• Facilitate ongoing collaboration and communication between providers.

• Supports the intake/access processes through completion of risk screening and behavioral health/SUD screenings with individuals.

• Links individuals with needed resources and services and regularly ensures services are meeting needs.

• Complete timely and accurate documentation of all contacts and activities utilizing an Electronic Health Record.

• Completes comprehensive surveys with individuals at intake, discharge and every six months while in care.

• Responsible for tracking and administering surveys as well as data entry.

• Conducts primary care screening and monitoring processes and procedures. Coordinates vaccinations for Hepatitis A and B series for clients, as indicated by screening procedures.

• Support individuals in completion of applications for applicable benefits to include Mainecare, non-emergency transportation resources, and other social services.

• Utilize supervisory supports appropriately and participates in all team/program meetings.

• Other duties as assigned.

KNOWLEDGE AND SKILLS:

• Demonstrates professionalism and collaboration with others.

• Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.

• Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety implementation techniques effectively.

• Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.

• Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.

• Maintains current knowledge in present practice area, i.e., attendance at required hours of organization educational programs and utilizes clinical supervision as a learning experience.

• Use listening skills, flexible collaboration and a consistent problem-solving focus in working to resolve differences with colleagues, peers and clients.

• Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.

• Intermediate computer skills required.

• Patient facing position - mental health experience 1-2 years preferred.

EDUCATION :

• Bachelors Required

Comprehensive Benefits Package Includes:

• Medical/dental/vision insurance and HSA/FSA options with generous employer contributions

• Employer-paid life insurance and disability coverage

• Employee Assistance Program (EAP) for employees and household members

• 403(b) retirement plan with employer match

• Generous paid time off, paid holidays, and float day

• Paid Family and Medical Leave

• Employee discount program

• Milage reimbursement, applicable incentive and differential pay programs

• Eligibility for annual increases and referral bonuses

• Tuition reimbursement and educational partnership discounts

• 30% tuition discount for UNE's Online Graduate Programs

• Public Service Loan Forgiveness (PSLF) Program

• Free professional development and training opportunities through the Sweetser Training Institute