Scheduler

Job Description

Insight Global is seeking 10 highly organized and customer-focused Schedulers to support a large-scale Care Management program for a leading healthcare organization. This team will play a critical role in coordinating member assessments for approximately 80 Care Managers, ensuring timely scheduling, effective resource utilization, and a positive member experience. The Scheduler serves as the primary liaison between members, Care Managers, and operational teams to coordinate assessment appointments, manage scheduling changes, maintain accurate documentation, and support program reporting. This role requires strong communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced, high-volume environment. Key Accountabilities Schedule Coordination Conduct outbound outreach to members to schedule care management assessments and visits. Coordinate appointment availability between members and assigned Care Managers. Manage appointment confirmations, cancellations, reschedules, and follow-up activities. Ensure schedules are optimized to maximize Care Manager productivity and resource utilization. Monitor scheduling queues and proactively address gaps in coverage or appointment availability. Resource Management Support scheduling activities for a team of approximately 80 Care Managers. Balance workloads across assigned Care Managers based on availability, geography, and business needs. Escalate scheduling conflicts, capacity concerns, and coverage issues to leadership as needed. Partner with operational teams to maintain efficient scheduling processes and meet program goals. Member & Stakeholder Communication Serve as a primary point of contact for scheduling-related member inquiries. Educate members on the purpose and importance of completing their care management assessment. Provide professional, compassionate, and customer-focused service during all interactions. Collaborate closely with Care Managers, operational leadership, and support teams to ensure a seamless scheduling experience. Reporting & Documentation Accurately document all scheduling activities, member interactions, and appointment outcomes. Generate and review scheduling reports, productivity metrics, and operational tracking documentation – alongside the Project Coordinators Support leadership with reporting related to appointment completion rates, scheduling effectiveness, and workload management

Skills and Requirements

Must reside in Massachusetts. High School Diploma or GED. Minimum 1 year of experience in scheduling, customer service, call center operations, healthcare administration, care coordination, or a related field. Excellent verbal and written communication skills. Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities in a high-volume, fast-paced environment. Demonstrated customer service skills and professionalism. Proficiency with Microsoft Office applications, including Outlook, Excel, Teams, and Word. Ability to work independently while maintaining strong collaboration with remote teams. Comfortable learning and navigating multiple systems and scheduling platforms. Experience scheduling healthcare appointments, assessments, home visits, or clinical services. Experience supporting healthcare, managed care, health insurance, or care management programs. Knowledge of healthcare terminology and member outreach best practices. Familiarity with care management, case management, or population health programs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].