Bilingual CSR (Wholesale E-commerce)

Job Description

We are seeking a highly organized Bilingual Wholesale E-Commerce Customer Service Representative to support our growing wholesale and online sales operations. This individual will serve as the primary point of contact for wholesale customers, distributors, and business partners while supporting e-commerce order management and customer service activities.

Responsibilities -Manage inbound calls, emails, and customer inquiries from wholesale accounts -Process wholesale and e-commerce orders accurately and efficiently -Provide order status updates, shipping information, and product availability -Build and maintain relationships with distributors, retailers, gyms, and business customers -Resolve customer issues related to orders, inventory, shipments, and returns -Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment -Assist with account management activities and sales support -Maintain accurate customer records within CRM and order management systems -Support online marketplace and e-commerce customer service inquiries -Generate quotes and assist with wholesale pricing requests when needed

Skills and Requirements

-3+ years of wholesale customer service, inside sales, account management, or wholesale sales experience -Fluent in both English and Spanish -Experience supporting B2B customers and wholesale accounts -Strong computer skills, including CRM, order management, and Microsoft Office -Excellent communication, organization, and problem-solving skills -Ability to manage multiple priorities in a fast-paced environment -Must be available to work Saturdays -Experience with e-commerce platforms, online order management, or ERP systems -Sporting goods, fitness, boxing, combat sports, or athletic industry experience -Experience supporting distributors, retailers, gyms, or wholesale partners -Strong understanding of order fulfillment and inventory processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].