Customer Relations Specialist (Part-Time)

The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's STEM education programs. This is an on-site, permanent part-time position.

January - June: 20-40 hours a week

July - December: 20-30 hours a week

Position Responsibilities:

• Develop a comprehensive understanding of NIHF’s stem enrichment programs

• Accurately respond to customer inquiries by providing program information, locations, and pricing

• Assist customers in navigating the Camp Invention website to register participants online and over the phone

• Problem analysis and resolution

• Customer follow-up and attention to detail for providing superior customer support

• Accurately and efficiently enter and process events and registrations

• Research and resolve customer-related issues in a timely and professional manner

• Have a passion for the company mission, and incorporate that excitement into customer interactions

• Soft solution-selling skills; incorporate a sense of urgency to deliver a prepared script to provide program features, advantages and benefits to potential customers to gain registrations, add-on products and donations

• Record details of inquiries, comments, complaints, and actionable steps taken to bring about resolution

• Process requests for transfers, cancellations, refunds, and receipts

• Identify and escalate priority issues

• Periodic filing of customer service paperwork

• Communicate and coordinate with internal departments as assigned

• Perform other job duties and special projects as assigned, including cross-departmental tasks

Knowledge, Skills, and Abilities:

• Ability to regularly work in the office and attend in-person meetings

• Requires regular, reliable, and on-time attendance

• Knowledge of customer service principles and call center practices

• Developed interpersonal skills to provide exceptional customer service, with the ability to communicate effectively via email, chat, phone, and in-person meetings

• Confidence in overcoming objections and negotiation practices

• Computer literate with strong typing and data entry skills to produce high-quality work in both speed and accuracy

• Ability to multi-task and respond to changing priorities and seasonal surges in workload

• Ability to facilitate a positive work environment and portray our company mission

• Team player mentality; ability to remain focused when working in close proximity to other staff members

• Self-motivated and able to work independently

• Interest in nonprofit, B2B, and B2C communications

Credentials and Experience:

• 1-2 years of customer service experience is preferred

Special Requirements:

• Must possess schedule flexibility based on business needs and seasonal hours

Pay:

• $16.00/hour

Why Join the National Inventors Hall of Fame?

• Comprehensive Health Coverage: Enjoy top-tier medical, dental, 100% employer paid vision, and insurance plans, along with flexible spending accounts to help pay for any out-of-pocket medical expenses.

• Company-Paid Benefits: NIHF contributes 100% to provide life and disability coverages.

• Secure Your Future: Benefit from our 401(k) plan with up to a 4% employer match and 100% vesting upon initial contribution, ensuring your financial stability and growth.

• Generous Time Off: Take advantage of paid time off, paid holidays, and a year-end closure from December 24th through January 1st to recharge.

• Additional Support: Access Critical Illness, Hospital, and Accident Supplemental Income plans for extra peace of mind.

• Pet-Friendly Perks: Protect your furry friends with our pet insurance plans.

• Stay Fit and Healthy: Utilize our on-site workout facility to maintain your physical well-being.

• Thriving Work Environment: Be part of a great team environment with ample opportunities for growth and a culture that prioritizes professional development.