Cyber ServiceNow SIR - Business Process Consultant

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/31/2027.

Work you'll do

• Facilitate workshops, stakeholder interviews, and requirements gathering with security operations center (SOC), incident response, and threat intelligence teams to document current-state and future-state processes based on ServiceNow out-of-the-box principles.

• Map incident lifecycles, supporting tools, and data to ServiceNow Security Incident Response (SIR) capabilities and data models; identify gaps and migration considerations.

• Develop epics, user stories, requirements, Responsible, Accountable, Consulted, and Informed (RACI) matrices, data flows, and integration needs for security information and event management (SIEM), endpoint detection and response (EDR), Threat Intelligence Security Center (TISC), and configuration management database (CMDB) platforms.

• Support functional design and configuration of the SIR workspace, incident forms and states, assignment and escalation rules, response tasks, playbooks, flows, notifications, service-level agreements (SLAs), dashboards, roles, and access controls.

• Produce test scenarios, training materials, and release notes; manage user story assignment, backlog grooming, sprint preparation, story refinement, demonstrations, user acceptance testing, defect triage, cutover, and risk tracking with engagement managers.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with our client's strategic objectives, regulatory requirements, and risk appetite. We support capabilities across a broad suite of ServiceNow products across SecOps, Integrated Risk Management, and IT Asset Management. We are a growing team and are looking for our next generation of leaders to steer the direction of practice.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, or Business Administration

• ServiceNow Certified System Administrator (CSA) and 2+ years supporting ServiceNow implementation projects in a client-facing consulting role

• 2+ years gathering business requirements, facilitating workshops, and documenting process flows or user stories

• 2+ years designing, configuring, or implementing ServiceNow Security Incident Response (SIR)

• Experience supporting security operations center (SOC) and incident response processes

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

Preferred:

• One or more of the following credentials: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR), or Architecture Excellence (ArchX)

• Experience with ServiceNow Major Security Incident Management, Data Loss Prevention, or Threat Intelligence Security Center (TISC) applications

• Experience applying National Institute of Standards and Technology (NIST) Special Publication 800-61, NIST Cybersecurity Framework (CSF), or MITRE ATT&CK

• Experience integrating ServiceNow with security information and event management (SIEM) or endpoint detection and response (EDR) tools, including Splunk, Microsoft Sentinel, CrowdStrike, or Microsoft Defender

• Experience using Now Assist for Security Operations

• Experience as a SOC analyst or incident responder

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.