Engagement & Change Analyst

Job Description

Insight Global is seeking an Engagement & Change Analyst to support a global Electronic Lab Notebook (ELN) implementation for a leading pharmaceutical organization. This individual will play a critical role in supporting organizational change management activities that drive user adoption, stakeholder engagement, communications, training readiness, and business process transformation across research and development organizations.

The ideal candidate has experience supporting enterprise technology implementations and enjoys working directly with business stakeholders, scientists, project teams, and change leaders to ensure successful adoption of new tools and processes. This role will partner closely with Change Leads, Communications Specialists, Learning Teams, and Business Process Owners to execute change management activities that help prepare end users for the transition to a new enterprise ELN platform.

The program supports the consolidation and harmonization of laboratory operations, business processes, and scientific workflows across a global pharmaceutical organization. Key areas of focus include stakeholder engagement, change impact assessments, communications, training support, readiness activities, champion network coordination, and adoption measurement.

Key Responsibilities:

• Support the execution of change management and stakeholder engagement strategies for a large-scale ELN implementation.
• Conduct stakeholder analyses and document organizational impacts across scientific and operational functions.
• Assist with change impact assessments, readiness assessments, and adoption planning activities.
• Develop and maintain stakeholder engagement trackers, readiness dashboards, and project artifacts.
• Create and support the distribution of communications including newsletters, executive updates, FAQs, presentations, and awareness campaigns.
• Coordinate the review and localization of change materials for different sites, time zones, scientific functions, and local requirements, while maintaining consistency with the global change approach.
• Coordinate stakeholder meetings, workshops, focus groups, and engagement sessions.
• Assist with the development and maintenance of change champion and super-user networks.
• Partner with learning and training teams to support training readiness and deployment activities.
• Collect and analyze stakeholder feedback to identify adoption risks and opportunities.
• Support go-live readiness assessments and hypercare activities.
• Track adoption metrics and assist in preparing reports for leadership and program governance meetings.
• Maintain project documentation and support day-to-day coordination across change management workstreams.

Skills and Requirements

• 5-7 years of experience supporting organizational change management, stakeholder engagement, communications, training, or business transformation initiatives.
• Experience supporting enterprise software implementations, digital transformations, or technology adoption programs.
• Strong communication skills with the ability to engage diverse stakeholder groups.
• Experience coordinating meetings, workshops, and project activities across multiple teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office Suite including PowerPoint, Excel, Word, Teams, and SharePoint.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Business, Communications, Organizational Development, Psychology, Information Systems, Life Sciences, or a related field.
• Open to Domestic & INTL Travel
• Pharmaceutical, biotechnology, CRO, or life sciences industry experience.
• Experience supporting Electronic Lab Notebook (ELN), LIMS, SDMS, laboratory informatics, or scientific software implementations.
• Familiarity with change management methodologies such as Prosci or ADKAR.
• Experience supporting training, communications, or stakeholder engagement workstreams.
• Understanding of research and development or laboratory environments.
• Experience supporting global programs with multiple stakeholder groups and deployment waves.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].