Senior Analyst - Control Management - Risk ID & Assessment - US Consumer Global Dining

Senior Analyst - Control Management - Risk ID & Assessment - US Consumer Global Dining

New York, NY, United States

Salt Lake City, UT, United States

Charlotte, NC, United States

Phoenix, AZ, United States

Sunrise, FL, United States

(Hybrid)

Job Description

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the Global Dining Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

This team is looking for a Senior Analyst of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.

Responsibilities

Role Responsibilities:

• Assist in additional identification of risks throughout business processes and systems (along with business process owners)

• Assess Operational Risk implications for new and existing products, features, and services within new product approval and change management governance frameworks

• Facilitate US Consumer/Global Dining in their risk assessments performance (e.g. Risk and Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)

• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events

• Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing

• Support thematic risk reporting (levels, trends, causes)

• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)

• Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product

Governance Duties (NPG):

• Support risk management practices within the business

• Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring

• Maintain risk profiles and an updated risk register(s)

• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• Minimum Requirements:

• At least 2 years of experience in operational risk management (e.g., within Risk and/or Internal Audit function)

• Understanding of critical operational risk management lifecycle activities

• Project management, communication, and interpersonal skills

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor’s degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Supporting identification of operational risks throughout business processes and systems

• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

• Supporting independent control monitoring, including identification of control improvements

• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/)

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits)

.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification26013405

• Job CategoryRisk

• Posting Date09/07/2026, 12:14 PM

• Apply Before09/22/2026, 05:00 AM

• Degree LevelBachelor's Degree

• Job ScheduleFull time

• Job ShiftDay

• LocationsAMEX World Financial Center, New York, NY, 10285, US1500 NW 136th Avenue, Sunrise, FL, 33323, US600 South Tryon Street, Charlotte, NC, 28202, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, USAMEX 18850 N 56th Street, Phoenix, AZ, 85054, USAMEX 18850 N 56th Street Building 3, Phoenix, AZ, 85054, USAMEX 18850 North 56th Street, Phoenix, AZ, 85054, US115 West Towne Ridge Parkway, Sandy, UT, 84070, US(Hybrid)

• Salary Range$78000 - $124750 annually + bonus + benefits

• Career AreaOperational Risk Management and Control Management

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