Housing Community Supports Specialist / Job Req 1057228227

Hybrid role: External applicants must be a California resident as of their first day of employment. Internal applicants must live in their current approved state (The 6 approved states: CA, AZ, NV, TX, WA, OR). PRINCIPAL RESPONSIBILITIES**:** The Alameda Alliance for Health (Alliance) Housing Community Supports Specialist is dedicated to helping bridge the gap between homelessness, housing, and healthcare. Under the direct supervision of the Housing Program Manager, the Housing Community Supports Specialist will work collaboratively with internal resources, including the Long Term Services and Supports, Clinical, Behavioral Health, Enhanced Care Management (ECM), Health Care Services, and Case Management teams, as well as external resources, such as the Alameda County Continuum of Care team (Coordinated Entry), Alameda County Health, and other community-based organizations (CBOs) to provide social service linkage to members who demonstrate needing referrals to community, county, health, and social services programs. The Housing Community Supports Specialist may review housing needs assessments with members to align housing supports within communities in environments that are categorized as least restrictive. The Housing Community Supports Specialist will demonstrate effective collaboration to support the successful transition of members who experience homelessness into housing. The Housing Community Supports Specialist will champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization. Principal responsibilities include: - Process accurate and timely approvals/denials for Housing CS requests through the Alliances enterprise care management platform. - Process and issue member and provider notifications of authorization requests outcomes. - Facilitate communication and care coordination between CS providers/vendors, CBOs, ECM, and Alliance Case Management. - Utilize established housing CS guidance pathways for screening, approving, and finalizing authorization requests. - Gather data and perform data entry as needed to track processes and cases. - Accurately interpret and communicate Housing CS services and serve as a resource for Alliance staff in verifying and resolving member eligibility issues. - Maintain, coordinate, and prioritize approvals to the Housing Program Manager and vendors/providers in a timely manner. - Identify community-based support services that increase members' independence and allow members to reside in community housing settings that align with members' autonomy and self-determination. - Identify essential resources that support members' health outcomes related to social determinants of health (SDOH), while also supporting members' autonomy. - Work in partnership with local Departments of Homelessness, Continuums of Care, Private Market Landlords, and other external stakeholders to identify positive housing options for members. - Collaborate with CBOs, county agencies, Alliance contracted vendors, and other service providers to coordinate referral/resource linkage. - Support the Alliances integrated services team model dedicated to client-centered collaboration. - Review member housing needs assessments to align housing supports within communities in environments that are categorized as least restrictive. - Manage large caseloads, review case progress, and determine case closures. - Conduct community outreach, training, and engagement, sharing the Alliance Bridging the Gap Model to increase member's awareness of programs and amplify housing and healthcare strategies (programmatic processes, philosophy, housing, and community resource linkages). - In conjunction with the Housing Program Manager, conduct thorough training, coaching, and awareness of the Alliance Housing program to internal and external stakeholders. - Revie Individualized Housing Support Plans that identify short-term and long-term measurable goals that reflect member-centered goals as well as barrier removal goals to screen Housing CS authorization requests. - Serve as an active participant on the Housing and Community Services team who will be a proactive team player with the ability to work independently and collaboratively on assigned tasks and build rapport with diverse members of local partnering agencies, CBOs, and providers. - Champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization. - Complete other duties and special projects as assigned. ESSENTIAL FUNCTIONS OF THE JOB: Participate in regular Coordinated Entry team meetings. Process all incoming authorization requests from contracted providers or vendors. Provide resource connections by sharing housing resources, referrals, linkages, and advocacy to assist members in accessing services and resources both in person and telephonically. Manage and navigate complex eligibility and authorization processes. Identify and assist in linking members to other community providers or services, including Enhanced Care Management and other Community Supports . Work collaboratively with the Alliances Health Care Services, ECM, and Case Management teams to ensure alignment of housing and healthcare needs. Utilize best practices of Harm Reduction, the Housing First Model, Motivational Interviewing, and Trauma-Informed Care when evaluating CalAIM benefits, especially for members who have a history of homelessness, complex health issues, disabilities, and/or behavioral health conditions. Document detailed service notes in compliance with written policies and procedures.