Supervisory Health System Specialist

Summary The Chief of Quality Management serves as the facility lead for quality management, performance improvement, systems redesign, and related quality oversight programs. The position reports to the Medical Center Director and has oversight of Continuous Readiness, Utilization Management, Risk Management, Patient Safety, External Peer Review (EDRP), Systems Redesign, VASQIP, and Infection Control. Responsibilities Quality and Compliance - 50 % Supervises and provides administrative and program oversight for risk management, patient safety, systems redesign, infection control, external peer review, and related quality management programs as assigned by the Director. Coordinates the integrated relationship of these programs to each other and with the organization as a whole to minimize duplication and clarify respective functions. Monitors the status of Quality Management programs and related initiatives affecting patient care quality and regulatory compliance. Monitors areas related to improving the quality of care and ensures effective systems are in place. Develops procedures to all administrative and clinical committees and service meetings Ensures continuous readiness and compliance for various external site reviews, including The Joint Commission (TJC), Office of Inspector General (OIG), Commission on Accreditation of Rehabilitation Facilities (CARF), Community Living Center (CLC) Survey, and Office of Medical Inspector. Collaborates with the chairs of key system committees to develop compliance review schedules. Collaborates with executive leaders in the development and implementation of quality management policies and performance improvement strategies. Analyzes services provided and organizational resources to determine alternative resource allocations and make recommendations to executive leadership. Provides performance improvement direction and advice to various system committees and follows up on recommendations to VAEKHCS executive boards and committees to ensure the timely resolution of identified problems. Prepares performance improvement agendas and briefs for the ELT, highlighting issues and progress. Provides oversight for major performance improvement projects, collaborating with VAEKHCS management to ensure full implementation of recommendations, as well as VHA mandates. Educates and trains staff on performance improvement methodology and evaluation. Advises and collaborates with service leaders regarding the development, implementation, evaluation, and improvement of clinical and administrative programs. Consults with service chiefs, committee chairpersons, and program managers to develop and execute service and program strategies that align with VAEKHCS Strategic Plan and VHA Performance Measures. Directs the QM Service, responsible for multiple programs focused on monitoring quality and performance metrics and performing studies to analyze and improve operations. Programs include Continuous Readiness, Utilization Management, Risk Management, Patient Safety, External Peer Review (EDRP), Systems Redesign, VASQIP, and Infection Control. The mission of the service line is a combination of complex administrative and technical evaluations and professional collaboration, oversight, and analysis. The program directly affects accreditation readiness, regulatory compliance, patient safety oversight, and organizational performance. Program findings and recommendations support executive leadership decisions regarding corrective actions and continuous improvement initiatives. The incumbent provides administrative and technical supervision to 15 employees working in the QM service. The incumbent is responsible for the administrative supervision of ten (10) Title 38 employees. The incumbent plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Evaluates work performance of subordinates; Gives advice, counsel, or instruction to employees on both work and administrative matters; Interviews candidates for positions, selecting, promoting or reassigning candidates to such positions; Hears and resolves complaints from employees, only referring more serious unresolved grievances and complaints to the Health System Director; Effects minor disciplinary measures, such as warnings and reprimands, recommending other actions in more serious cases; Identifies developmental and training needs of employees, providing for and arranging for needed development and training; Identifies ways to improve production or increase the quality of work directed; Develops performance standards; Approves and disapproves annual and sick leave. Work Schedule: Monday - Friday, 8:00AM - 4:30PM Position Description Title/PD#: Supervisory Health System Specialist/PD105530 Physical Requirements: The work is primarily sedentary with some walking or standing. No special physical demands are required. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirements (IOR): The 0671 Occupational series has an IOR that must be met: IOR Specialized Experience: Do you possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-12) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, IOR Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the IOR, you may qualify based on your specialized experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Comprehensive knowledge of quality management principles, process improvement methodologies, performance measurement techniques, and compliance programs. Comprehensive knowledge of the health care organization, medical staff structure, medical school complexities and structures, regulatory and accreditation requirements, and experience with the clinical and administrative aspects of health care delivery systems, facilities, and operations. Knowledge of healthcare operations and quality management principles sufficient to identify and resolve complex administrative and programmatic issues. Strategic planning, program management, and organizational performance improvement principles sufficient to develop, implement, and evaluate short and long range quality management initiatives. Analytical and statistical methodologies sufficient to evaluate performance data, identify trends, assess program effectiveness, and support quality improvement decision making. Research methodilogies and interpret and evaluate data obtained through studies, minutes of meetings, and statistical reports that provide independent recommendations. HR and personnel policies experience in a healthcare delivery system to approve and initiate personnel actions, approve leave and awards, recruit and select new hires, manage labor and employee relations issues, and evaluate and develop employees. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Continued in Benefits section.