Housekeeping Manager

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Job Specific * Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships * Prepares daily work schedule to meet occupancy demands and room turn * Analyzes daily room turn and makes staff or procedural adjustments as necessary * Manages Housekeeping Rooms personnel * Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence * Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns * Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors * Communicates and coordinates with Front Office operation * Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs * Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings * Responsible for overseeing the activities of Housekeeping front line Staff * Greets and interacts with guests in an outstandingly friendly and professional manner * Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day * Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering * Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department * Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed * Maintains close contact and ensures good communication with employees * Ensures that responsive and efficient repair services are provided to satisfy guest requests * Investigates guest complaints and takes corrective measures * Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect * Interviews and makes recommendations regarding hiring of personnel * Interviews and selects Housekeeping line level personnel * Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks * Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety * Sets agenda for guest awareness training * Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance * Responsible for projects assigned to second and third shift employees, as applicable * Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required * Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility * Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc. * Plans special lobby cleaning projects and ensures their completion, as applicable * Coordinates lobby maintenance projects with Engineering, as applicable * Plans maintenance of lobby floors, as applicable * Coordinates monthly accounting for all supplies requisitioned from other departments * Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required * Sets agendas for Housekeeping meetings and runs meetings regularly * Schedules contract maintenance with outside vendors, as applicable *