Director of Operations

Who We Are: An initiative of The University of Tennessee Health Sciences Tennessee Population Health Consortium and operated by University Clinical Health (UCH), Health Hubs are neighborhood health and wellness centers staffed with Health Coaches, support staff, and clinicians. Our Health Hub network improves health outcomes in medically underserved communities through innovative, community-centered healthcare delivery. Health Hubs serve as trusted local resources that extend primary care into the community, provide access to essential preventive and wellness services, bridge gaps in care, and connect people to needed healthcare and community resources regardless of the clients ability to pay. UCH offers these services through a network of community partners and providers across the state. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. Why Join Us? More than an operations leadership position. This is an opportunity to serve an innovative program designed to help transform population health in medically underserved communities across Tennessee. Your team will empower patients in high-need communities to take charge of their health, improve their self-management, and make lasting healthy lifestyle changes using food as medicine. As Director of Operations, you will lead teams that are changing the model of healthcare and helping individuals live healthier and more abundant lives. Your leadership will directly influence community wellness, patient outcomes, staff engagement, and access to critical health services. Position Summary: The Director of Operations is responsible for the strategic and day-to-day operational leadership of a state-wide network of community Health Hubs, ensuring resources, staffing, systems, technology, partnerships, financial performance, electronic health record (EHR) compliance, regulatory standards, and quality initiatives. Leads to provide high-quality patient experiences and ensures all performance metrics align with organizational goals and community needs. This leader serves as a visible frontline community wellness leader, healthy lifestyle example, and ambassador for the Health Hubs. Plays a foundational role in fostering collaboration among healthcare providers, community organizations, local leaders, and residents to advance health outcomes. Position will travel frequently to rural communities across Tennessee, requiring regular overnight and occasional weekend travel. Key Results Areas (KRAs): Operational Excellence and Performance: Lead the effective operation of multiple Health Hub locations by optimizing workflows, resource utilization, staff productivity, service delivery, and overall organizational performance. Financial Stewardship and Growth: Drive financial sustainability through budget management, consistent EHR billing standards, revenue cycle oversight, productivity improvement, operational efficiency, and support of strategic growth and business development initiatives. Team Leadership and Workforce Development: Recruit, develop, coach, and retain high-performing teams while fostering a culture of accountability, collaboration, engagement, and servant leadership. Community Partnerships and Market Presence: Serve as a positive and visible Health Hub ambassador for TennesseeCares by building strong relationships with healthcare providers, referral partners, community organizations, and local stakeholders to expand access, referrals, and community impact. Director may participate in health fairs and community events, often on weekends and evenings. Quality, Compliance and Population Health Outcomes: Ensure regulatory compliance, quality improvement, patient satisfaction, documentation integrity, and advancement of preventive service delivery and population health initiatives. Required Qualifications: Bachelors degree in he lthcare administration, Business Administration, Public Health, Nursing, or related field. Five or more years of progressive healthcare operations leadership experience. Experience managing multi-site healthcare, community health, ambulatory, rural health, or population health operations. Candidate must complete training and certification in both the Motivational Interviewing Certification Program and Health Coaching Certification Program within the first 90 days of employment. Demonstrated experience leading teams and managing organizational performance. Knowledge of healthcare regulatory requirements and reimbursement models. Experience with budgeting, financial analysis, and operational planning. Valid driver's license. Position will travel extensively across the state of Tennessee. Preferred Qualifications : []{style="font-size: 7pt; "}