Cyber Managed Services - Identity & Access Management (Sailpoint) - Senior

Location: Dallas, Alpharetta, Charlotte, Jacksonville, San Antonio

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In an ever-evolving IT landscape, EY's Cyber Managed Services practice helps organizations strengthen and sustain their cybersecurity operations through scalable, outcome-driven managed service solutions. As a member of our Identity and Access Management (IAM) team, you will play a critical role in the ongoing delivery and support of enterprise identity services, helping clients maintain secure, compliant, and efficient access management programs.

Your expertise will be instrumental in supporting, enhancing, and optimizing IAM platforms and processes while ensuring service quality, operational excellence, and adherence to established service-level commitments. This is an opportunity to leverage both your technical skills and business acumen to deliver meaningful security outcomes and help clients navigate the complexities of modern identity environments.

The Opportunity

We currently offer an exciting career opportunity for a Senior Consultant - Cyber Managed Services (Identity & Access Management) responsible for the operational delivery, administration, maintenance, and continuous improvement of Enterprise Identity and Access Management solutions within a Managed Services environment.

This role will focus on providing ongoing support for IAM platforms, resolving complex issues, implementing enhancements, and driving service excellence across client environments. Collaborating with experienced cybersecurity professionals and global delivery teams, you will contribute to the day-to-day management and optimization of IAM services while leveraging leading technologies and best practices to address evolving security requirements.

At our core, our IAM Managed Services team helps organizations effectively govern identities, manage access, and maintain compliance with business, security, and regulatory requirements. Through a combination of operational support, continuous monitoring, process optimization, and technology enablement, we provide comprehensive IAM services including platform administration, access governance, identity lifecycle management, privileged access support, service enhancement, and operational reporting.

Core Technical Requirements

Identity & Access Management (IAM)

• 5+ years of experience as a Systems Analyst, Business Analyst, IAM Analyst, or related technology professional supporting enterprise applications and identity programs.

• Bachelor's degree or equivalent experience in Computer Science, Management Information Systems, Business Information Systems, Cybersecurity, or a related field.

• Hands-on experience with SailPoint implementations, integrations, and application onboarding activities.

• SailPoint certification preferred.

• Strong experience with Excel, SQL, and Confluence.

• Excellent written and verbal communication skills.

• Experience with Jira, Jira Align, ServiceNow, or comparable Agile and IT Service Management (ITSM) tools.

• Experience supporting IAM platforms in production environments, including incident, request, problem, and change management activities.

Skills & Attributes for Success

• Strong understanding of IAM operational processes, managed service delivery models, and service management best practices.

• Ability to analyze IAM incidents, service requests, and access management challenges to identify root causes and recommend sustainable solutions.

• Experience gathering and translating business and technical requirements into scalable IAM solutions and operational improvements.

• Strong troubleshooting and problem-solving skills with the ability to resolve complex IAM-related issues.

• Experience working within SLA-driven environments while balancing multiple priorities and client commitments.

• Ability to collaborate effectively across security, infrastructure, application, and business teams.

• Experience creating and maintaining operational documentation, runbooks, standard operating procedures, and knowledge articles.

• Working knowledge of Agile methodologies and ITSM frameworks.

• Demonstrated commitment to continuous improvement through process optimization, automation, and service enhancement initiatives.

• Ability to mentor junior team members and contribute to a culture of operational excellence and knowledge sharing.

• Strong presentation and communication skills with the ability to effectively engage both technical and non-technical stakeholders.

To Qualify for the Role, You Must Have:

• A bachelor's degree in a related field and approximately 5 years of related work experience, or a graduate degree and approximately 3 years of related work experience.

• Experience with IAM architecture, administration, and support within SailPoint, ForgeRock, Okta, or other leading identity platforms.

• Hands-on experience with SailPoint IdentityNow and its core capabilities.

• Experience supporting identity governance, provisioning, access certification, and lifecycle management processes.

• Ability to work effectively within a managed services environment supporting multiple clients and priorities.

• A valid driver's license in the US and/or a valid passport as required.

Ideally, You'll Also Have:

• Professional certifications in Identity & Access Management or Cybersecurity, such as CISSP, CISM, Security+, or SailPoint IdentityNow Certified Implementation Engineer.

• Familiarity with additional IAM technologies including ForgeRock, Ping Identity, RSA, Microsoft Entra ID, and CyberArk.

• Experience supporting cloud-based IAM solutions across AWS, Microsoft Azure, and Google Cloud Platform.

• Exposure to Privileged Access Management (PAM) solutions and practices.

• Understanding of industry regulatory and compliance frameworks including GDPR, HIPAA, NIST, SOX, and ISO 27001.

• Experience supporting enterprise IAM programs within a Managed Services, Security Operations, or Cybersecurity Operations environment.

• Knowledge of automation, process optimization, and service improvement initiatives that drive operational efficiency and client value.

What We Look For

We're interested in intellectually curious professionals with a passion for cybersecurity and a strong commitment to service excellence. With your experience across Identity and Access Management, you'll help deliver high-quality managed services, support critical business operations, and continuously improve security outcomes for our clients.

If you combine strong technical capabilities with a customer-focused mindset and thrive in a fast-paced operational environment, you'll find significant opportunities for growth and impact within EY's Cyber Managed Services practice. We are looking for professionals who are motivated to solve complex challenges, drive continuous improvement, and help clients build resilient and scalable identity security capabilities.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers .

• The salary range for this job is:

• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $92,900 to $153,900

• Bay Area California offices – $96,000 to $160,500

• All other offices locations in the US, including Sacramento – $77,500 to $140,900

• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Are you ready to shape your future with confidence? Apply today.

• To make the most of your application experience, please limit yourself to two applications within a six-month period.

• EY accepts applications for this position on an on-going basis.

• For those living in California, please click here for additional information.

• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected] .