Business Data Associate

Octus Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/ Working at Octus Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel define an organizational ethos thats as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more. RoleWe are looking for a Business Data Associate who will support our data team, customer success and internal product development. The initial role will entail learning back-end data processes focused on data entry, data cleanliness, and locating new process improvement opportunities. You will also gain experience with the LevPro front-end system (Research Management, Trading Tools, Portfolio Management, Compliance) in a client-facing role. Here you will assist clients with navigating and configuring the software, answering product and implementation related questions, defining requirements and soliciting feedback. Down the road, we envision you growing into a multi-tool player, with a complete front and back-end understanding of the product, who would contribute to building and maintaining client relationships to increase business revenue potential. LevPro, now part of Octus, is a modern operating system for leveraged credit asset managers, founded to modernize a $1.5 trillion finance sector where highly skilled professionals still populate spreadsheets from unstructured emails, manually match names to identifiers, and work off text documents. We use artificial intelligence (and a little magic) to solve a number of data, nomenclature, and workflow problems that have plagued this industry, resulting in a massively improved user experience. Our single code base allows us to iterate at a rapid pace, which also results in industry-leading customer response times. Our platform has enjoyed strong adoption across the Alternative Asset industry, with many of our clients transitioning away from the legacy software they've been using for years. We're looking to bolster our talented team with the addition of key strategic hires to support growth. Data responsibilities include: Entering data, interpreting data and analyzing results Developing and using data collection systems that optimize efficiency Acquiring data from primary or secondary sources and maintaining databases Customer Success responsibilities include: Analyzing data to improve customer experience Providing real-time customer support and feedback Holding product demonstrations for new customers and developing user guides Contributing to client onboarding and implementations to better understand client processes and build rapport with client stakeholders Developing and monitoring project metrics Requirements Exceptional attention to detail Growth mindset, curiosity and eagerness to learn Ability to push back on superiors Ability to work independently and collaborate asynchronously with cross-functional teams 1-2 years of relevant experience (Fixed Income / Leveraged Credit) preferred Technical expertise in Excel and other data frameworks preferred, including using ChatGPT/others What We Offer Competitive pay and benefits As much opportunity and responsibility as you can handle A flexible, remote or in office work model A highly collaborative and dynamic group environment A stipend for learning (books, classes, etc.) At Octus, we consider a range of factors in con