Education Technology Implementation Specialist III

By joining the National Student Clearinghouse, you can be sure that the work you do now will help shape the future of education and the workforce in the U.S. As the trusted source for higher education data since 1993, the Clearinghouse is the leading provider of transcript and data exchange services, automated enrollment and degree verifications, learner insights and research, and compliance solutions for schools, businesses, and learners nationwide. As a 501(c)(3) nonprofit organization, the Clearinghouse works with nearly 3,600 postsecondary institutions to meet their compliance needs and with thousands of high schools and districts to provide continuing collegiate enrollment, progression, and completion statistics about their alumni. In addition, the Research Center publications inform policymakers and business leaders about student educational pathways. Using our unique combination of data, analytics, and software to drive our mission, security and privacy is paramount. Join us as we continue to invest in our talent and new advanced technologies to unlock the power of data on behalf of all learners. ## About the Role: The Specialist III, Implementations, known externally as Education Technology Implementation Specialist III, is responsible for leading the implementation phase for new client set-up and existing client renewals for institutions, organizations, strategic partners and others to deliver a 21st century customer experience and use of Clearinghouse products and services across the K12 and higher education continuum. This includes planning and coordinating both client and cross-functional teams to support all aspects of setup and design. The Specialist III, Implementations will mitigate client/member risks and internal risks through comprehensive understanding of all downstream impacts of project components, and partner with cross functional teams to facilitate operational procedures and implementation processes for new products. This position will collaborate with other members of the Education Solutions division to build strong long-term relationships with both K12 and higher education institutional clients that will allow us to continue to maintain our position as the trusted partner to our education community stakeholders. Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required. ## How You Contribute: - Demonstrate the Clearinghouse's core competencies: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic. - Drive customer implementations to successful launch by managing scope, training, timeline and the client relationship. - Ensure client's smooth progression and transition across entire implementation lifecycle. - Create project plan and ensure tasks are completed within designated timeframe/deadlines. - Provide or prescribe service enhancing recommendations to ensure positive client experience. - Lead and run alignment workshops to map client's requirements/data to Clearinghouse product/service solutions. - Document internal and client-specific policies and procedures. - Apply data literacy to provide customer centric solutions. - Proactively identify potential risks and define mitigation plans to keep implementation projects on-track and prevent post-go-live issues. - Review, diagram process flows and identify opportunities to streamline and improve efficiency. - Perform or guide team members through configuration activities to setup the software based on client requirements. - Manage cross-functional processes and teams to ensure alignment between product/service launches and overall goals. Participate in cross-functional task forces and special projects as assigned. - Plan, manage, and communicate the progress of the implementation, both internally and externally. - Represent implementation team throughout the sales process and prospect presentations. - Manages client touchpoint frequency, training, testing and resource provisioning to ensure a complete and comprehensive onboarding experience. - Demonstrate openness to new perspectives and ideas. - Build trust with internal and external stakeholders by demonstrating consistency between words and actions. ## What You Bring to the Table: - Bachelor's degree in IT, business, or a related field. A combination of education and experience including military service will also be considered. - 8 years of of professional experience working in the education industry, software, or other high-tech industry. - 3 years experience in implementation, project, or client management roles. - Experience implementing technology or automation services, preferably related to student information (SIS) or learning management systems (LMS). - Demonstrated ability to: - Successfully perform in a leadership role, effectively work and problem solve on a team and across organizational boundaries. - Drive customer renewals and customer success. - Manage multiple projects, timelines and meet project deadlines. - Work well under pressure and maintain professionalism even in demanding circumstances. - Excellent verbal, written communication and effective presentation skills. - Proficiency with Microsoft Office Suite and other collaboration tools. - Demonstrates the Clearinghouse's core competencies: customer focus, optimizes work processes, communicates effectively, collaborates, and is open and authentic. - Must live within a commutable distance to Herndon, VA or in one of the Clearinghouse's approved States for hiring purposes. Refer to our HR Policies Page, located on our Careers site at , for more details. - Must be currently authorized to work in the United States on a full-time basis. We do not intend to sponsor external applicants for work visas, and may consider sponsorship only if no qualified candidates can be found who are authorized to work without sponsorship. - Must be at least 18 years old. Additional Desired Requirements - Experience working with School Information Systems (Ellucian, PeopleSoft, Workday) products. - Coaching customers through API Integrations and use of postman collections. - Knowledge of Clearinghouse services and applications. - Experience working in secondary or higher education. - Bilingual in Spanish. ## Physical Demands: Use of a computer for 8 or more hours a day. Use of a telephone and/or copy machine. Frequently required to sit for 7 or more hours per day. Occasionally required to use hands and fingers to operate, handle, and reach. Vision abilities include close vision and the ability to adjust focus. Must have oral communication and hearing abilities. Must be flexible to do out-of-town assignments and, travel via car and airplane as necessary, approximately 10% in a