Sr CX Product Manager

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13821468 Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too. About the Team You'll join the Customer Success Innovation team led by Stephanie Pellegrino. The CSI team is part of the CS CoE within Workday's Commercial Acceleration Global Revenue (CAGR) organization and is dedicated to driving customer success through strong program and product management practices.\ As a center of excellence, the team exists to raise the bar for how Workday delivers customer success at scale. We build and continuously refine the practices, tools, and playbooks that our broader customer-facing organization relies on turning what works in individual customer engagements into repeatable, scalable programs. We partner closely with product, sales, and customer success teams across CAGR to ensure customers get consistent, high-quality experiences as they adopt and expand their use of Workday. Clear, proactive communication is central to how we operate: we make sure the right information reaches the right stakeholders at the right time, so programs run smoothly and customers feel supported at every stage of their journey. Ultimately, the team's mission is to make customer success a repeatable, measurable discipline not a matter of individual heroics so that Workday's customers see continued value and growth from their investment. About the Role As a Sr CX Product Manager on the Customer Success & Solutions CoE, you'll play a key role in shaping how Workday delivers exceptional customer experiences at scale. Reporting to Stephanie Pellegrino, Sr Director of the CoE, you'll partner closely with product, engineering, sales, and customer success teams across the CAGR organization to translate customer needs into scalable solutions and repeatable programs.\ What you'll do: - Own the product lifecycle for key customer-facing initiatives from solution planning and strategy development through execution and measurement of impact - Identify both internal and external customer needs and pain points, and translate them into clear value propositions and actionable plans - Act as a customer advocate internally, ensuring the voice of the customer informs product and program decisions - Drive strategic alignment across cross-functional partners, using strong business acumen and influence to prioritize the highest-impact work - Bring a proactive, problem-solving mindset to ambiguous, evolving challenges using data analysis and domain knowledge to guide decisions - Build strong relationships across the organization to keep programs moving and stakeholders aligned - Continuously look for w ys to improve operational efficiency and scale what works across the broader customer success motion VISA Sponsorship is not available for this role About You Basic Qualifications (Required) - Minimum 8 years experience in product or program management, ideally within a customer success, CX, or SaaS environment - Minimum 8 years experience data-driven mindset, using data analysis and domain knowledge to prioritize the highest-impact work and back up your recommendations - Minimum 5 years experience with business acumen and influence you can align cross-functional stakeholders (product, engineering, sales, customer success) around a shared plan, even without direct authority - Minimum 1 year of AI Tools, for example (Gemini, Claude, Sana) Other Qualifications You're skilled at product lifecycle and solution planning you can take an ambiguous customer problem and turn it into a clear, actionable strategy You're naturally customer-obsessed identifying unmet needs, translating them into value propositions, and advocating for the customer interna