Operational Key Account Manager
Cleveland, OHFull-timeSeen todaySeen in employer's feed today
Cleveland, OHFull-timeNo compensation foundSeen todaySeen in employer's feed today
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At a glance
Compensation
No compensation found
Location
Cleveland, OH
Schedule
Full-time
Work Authorization
Not specified
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Job overview
The Operational Key Account Manager manages and grows key accounts, working with clients and internal teams to support satisfaction and shipment operations. The role covers account management, operational execution, performance reviews, and strategic planning, including logistics solutions and rate optimization. A bachelor's degree in a related field and five or more years of relevant key account management experience are preferred.
Skills & qualifications
RequiredNice to have
Skills
Key Account ManagementSupply Chain ManagementTransportationWarehousingDistributionCommunicationInterpersonal SkillsProblem Solving
Qualifications
Bachelor's in Business, Logistics, Supply Chain Management, or Related Field5+ Years Key Account Management Experience
Full job description
-
- If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Operations Management DSV - Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visitdsv.comand follow us onLinkedInandFacebook. Location: USA - Cleveland, Emerald Pkwy Division:Air & SeaJob Posting Title: Operational Key Account ManagerTime Type: Full Time Operational Key Account Manager (OKAM) As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities Account Management Act as primary contact for key accounts as defined by branch- and regional managementPenetrate customer's organization to identify and build relationships at all levelsWork across DSV's network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposesProvide clients with market insights to best predict and maneuver market challengesCreate, maintain and update SOPsLead client onboarding and implementation Operational Execution Oversee day-to-day operational activities, identify risks, pain points and service gapsLead any and all collaboration efforts across internal stakeholders involved with the clientHead up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing daysAchieve and maintain acceptable AR rating Performance Review Monitor, analyze and action customer performance according to committed volumesMonitor, analyze and action DSV performance according to KPIs in Service Level AgreementEnsure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items Strategic Focus Facilitate/support contract and rate negotiationsIdentify new opportunities and structure deal teams to execute the opportunity to a winDevelop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the normDetermine necessity and feasibility of EDI and other tech solutions that will support eBookingAnalyze volume- and workflows to optimize productivity and uncover cost savings for clientManage rate optimization and yield management Travel as necessaryEducational background / Work experience Bachelor's degree in business, logistics, supply chain management, or a related field is preferred5+ years of experience in key account management in the transportation and logistics industry is preferredExperience with supply chain management, transportation, warehousing, and distribution Skills & Competencies Strong communication and interpersonal skillsExcellent problem-solving and dec
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