Collections Specialist

Description

Collections Specialist

Location: Humble/Kingwood area

Schedule: Fully onsite

Position Type: Contract-to-hire

Position Summary:

Our client is seeking a Collections Specialist to manage customer accounts, collect outstanding balances, resolve billing discrepancies, and maintain accurate account records. This role requires strong communication, problem-solving, and organizational skills, along with the ability to work cross-functionally to support timely payments and positive customer relationships.

Key Responsibilities:

• Manage assigned accounts and contact customers regarding outstanding balances

• Research and resolve billing discrepancies, payment issues, and account disputes

• Maintain detailed collection notes, account records, and customer master data

• Send invoices, statements, and collection communications

• Collaborate with billing, sales, and operations teams to resolve account issues

• Process credit memos and account adjustments as needed

• Monitor aging reports and recommend actions to reduce past-due balances

• Support escalated accounts and help develop collection strategies

• Ensure compliance with company policies and procedures

Requirements

Key Qualifications:

• 3+ years of collections experience preferred

• Oilfield or energy industry experience strongly preferred

• Experience with customer payment portals such as OpenInvoice, Ariba, or similar systems

• Strong communication, analytical, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office, including intermediate Excel skills

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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