Quality Manager

Job Purpose The Quality Manager is responsible for the leadership, implementation, maintenance, and continuous improvement of the site Quality Management System (QMS) and for ensuring that products and processes consistently meet customer, statutory, regulatory, and internal requirements. The position provides leadership for quality assurance, quality control, corrective action, risk management, audits, customer quality, supplier quality, and quality performance. The Quality manager resides on site and is a functional team member of the site management staff. Duties & Responsibilities ## Quality Management System - Lead and maintain the site QMS in accordance with applicable standards, customer requirements, and company policies. - Ensure quality processes are documented, implemented, monitored, and continually improved. - Maintain quality manuals, procedures, work instructions, forms, records, and related controlled documentation. - Promote a quality-first culture and ensure quality responsibilities are understood throughout the organization. - Interact on site with various team members to resolve quality issues and any other functional activities to improve site quality. ## Audits and Compliance - Plan, coordinate, lead, and follow up on internal, customer, certification, and third-party audits. - Maintain applicable certifications and registrations, including ISO 9001 and AS9100 where required. - Ensure audit findings, observations, and opportunities are addressed in a timely and effective manner. - Serve as the primary site quality representative for certification bodies, customers, and other external stakeholders. ## Customer Quality and Corrective Action - Manage customer complaints, returns, RMAs, and quality concerns through effective containment, root-cause analysis, corrective action, and verification. - Lead or facilitate 8D, CAPA, and other structured problem-solving activities. - Ensure timely communication and effective closure of customer quality issues. - Monitor customer quality performance and identify recurring issues and improvement opportunities. ## Product and Process Quality - Manage quality inspection and verification activities for incoming materials, purchased components, in-process operations, and finished products. - Ensure inspection methods, acceptance criteria, sampling plans, and quality records are appropriate and effective. - Support new product development and production launch activities from a quality perspective. - Apply preventive quality tools including FMEA, Control Plans, SPC, MSA, APQP, PPAP, and mistake-proofing as applicable. ## Supplier Quality - Support supplier qualification, performance monitoring, supplier corrective action, and supplier audits as required. - Work with Purchasing, Engineering, Operations, and suppliers to resolve supplier-related quality issues. - Monitor supplier quality trends and drive improvement where performance does not meet requirements. ## Measurement Systems and Calibration - Ensure an effective calibration and measurement system is maintained. - Ensure inspection and test equipment is identified, calibrated, controlled, and suitable for intended use. - Support measurement system analysis and investigation of measurement-related concerns. ## Quality Data, Metrics, and Management Review Develop, maintain, and report meaningful quality KPIs and trends to management. Analyze scrap, rework, customer complaints, RMAs, defects, corrective actions, supplier performance, and other quality data. Use data to identify risk, prioritize improvement activities, and support management decision-making. Participate in management reviews and strategic planning for qual