Director Workforce Development & Volunteer Services

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Human Resources Recruitment

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $131,200 - $195,500 per year

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Director, Workforce Development & Volunteer Services is responsible for overseeing the development, implementation, and management of workforce initiatives across Rush University System for Health, and directly leading Volunteer Services at Rush University Medical Center. This role entails managing all aspects of career pathway programs in collaboration with other TA and operational stakeholders, including logistics, facilitation, evaluation, and quality assurance. The Director will work closely with community partners, non-profits, educational institutions, and governmental agencies to enhance employment opportunities and career development for community members and incumbent employees, with a deliberate focus on recruiting a diverse workforce and hiring locally from the communities Rush serves. This role champions growth opportunities and career mobility for Rush employees system-wide, including oversight of key programming such as the Guild Learning Marketplace and new partner relationships for talent attraction. This role will also serve as the strategic leader for Volunteer Services at Rush University Medical Center while partnering with system entities to align volunteer strategy, standards, and best practices across Rush University System for Health. Additionally, this role will oversee training and development for the recruitment team and organizational management regarding various workforce development strategies to fill key roles throughout Rush.

Responsibilities:

The Director, Workforce Development & Volunteer Services will lead and oversee all aspects of workforce development strategy and volunteer services across Rush University System for Health through the following efforts:

• Program Development & Management:

o Lead and chair the system-wide Workforce Development Council, overseeing the ongoing growth and expansion of the Council and its related subcommittees to meet the Council’s mission and objectives; serve as the primary convener and strategic driver ensuring cross-entity alignment and accountability across Rush University System for Health.

o Work with key stakeholders inside and outside of the organization to continuously identify and assess programmatic needs to meet future workforce skill needs.

o Develop and implement a leadership playbook for pathway programs in partnership with the workforce development team.

o Identify, apply for, and manage grant funding for pathway programs.

o Define and categorize various workforce development programs for clarity (e.g., pathways, apprenticeships).

o Develop and implement processes for program and funding approval with the AVP of Talent Strategy and the Workforce Development Council.

o Conduct assessments of programmatic needs from internal and external stakeholders.

o Champion growth opportunities and career mobility for Rush employees system-wide; design, implement, and continuously evaluate programming that supports internal advancement, skills development, and career pathway navigation across all entities of Rush University System for Health.

o Manage and optimize key workforce development programs including the Guild Learning Marketplace; oversee program administration, employee enrollment and engagement, vendor relationships, and outcomes measurement to ensure alignment with organizational talent development goals.

o Identify, cultivate, and manage new partner relationships to support talent attraction and pipeline development; evaluate prospective partnerships with educational institutions, training providers, and workforce intermediaries to expand the reach and impact of Rush’s workforce development strategy.

• Partnership & Community Engagement:

o Oversee implementation of new technology to support dissemination of workforce development opportunities to support efficient deployment to the internal workforce.

o Provide leadership with the TA workforce development team to maintain and identify new key community partner relationships with external organizations, including universities, high schools, community colleges, community service organizations, and government agencies, to support talent attraction, pipeline development, and workforce readiness for the health system; with a specific emphasis on recruiting a diverse workforce and hiring locally from the communities Rush serves.

o Partner with the Office of Community Health Equity and Engagement (CHEE) to align community development and pathway planning efforts.

o Collaborate with the Rush Education and Career Hub (REACH) to connect program participants with talent acquisition opportunities at Rush.

o Serve as a liaison with marketing to develop and promote advertising and media opportunities for programs.

• Program Evaluation & Reporting:

o Lead and oversee development of key report outs to senior leadership as needed for board, executive and senior leadership presentations.

o Make recommendations on workforce development programming expansion or sunsetting based on quantifiable data and key performance indicators to measure and track program success.

o Advise organizational leadership on key measurement goals and benchmarks to evaluate the organization’s overall workforce development performance.

• Volunteer Services Leadership:

o Directly lead and manage Volunteer Services at Rush University Medical Center, overseeing all aspects of volunteer recruitment, onboarding, placement, engagement, and recognition; while serving as the system-wide resource to align volunteer strategy, standards, and best practices across Rush University System for Health entities.

o Develop and implement volunteer programming at Rush University Medical Center that reflects best practices in volunteer management; partner with system counterparts to promote consistency and share effective models that support a high-quality volunteer experience across Rush’s hospitals, clinics, and affiliate sites.

o Partner with operational and clinical leaders across the health system to assess volunteer needs, deploy volunteer resources effectively, and integrate volunteer programming with broader workforce and community engagement efforts.

o Establish key performance indicators and reporting mechanisms for volunteer services, providing regular updates to senior leadership on volunteer program performance, community impact, and strategic opportunities for growth.

Required Job Qualifications:

• Bachelor’s degree in education, Business or a related healthcare program.

• Three (3) years of progressive management experience in healthcare and experience in HR effectiveness, workforce development, workforce planning, organizational design, and talent acquisition.

• 5-7 years’ experience managing workforce development programs, grants, or initiatives, including outcome evaluation, preferably in a healthcare or public health setting.

• Strong evaluation, data management, and project management skills. Proficiency with data analysis and various software applications.

• Knowledge of labor market trends and industry sectors.

• Demonstrated commitment to racial and health equity and a passion for serving underserved populations, particularly low-income individuals.

• Working knowledge of government funding and incentive programs for workforce development.

• Strong organizational and planning skills, with the ability to adapt to change in a non-structured environment.

• Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on-time, high quality results.

• Demonstrates effective communication, influencing and negotiation skills.

• Proven experience leveraging technology to maximize efficiency; ability to lead performance improvement projects utilizing LEAN principles.

• Optimistic yet realistic; upbeat attitude; energetic; ability to work in fast-paced, growing environment.

• Experience as a change agent, comfortable with ambiguity, in a fast-paced business environment.

• Ability to demonstrate managerial courage and provide timely and actionable constructive feedback.

• Strong written and verbal communication skills, ability to create communications for mass distribution and ability to prepare presentations for management audiences.

Preferred Job Qualifications:

• Master's Degree

• Seven (7) years of progressive management experience in healthcare and experience in HR effectiveness, workforce development, workforce planning, organizational design, and talent acquisition.

• Proven ability to utilize TA metrics to manage and enhance team productivity, service levels (via SLA management) and overall team performance.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Director Workforce Development & Volunteer Services

Location US:IL:Chicago

Req ID 30379