IAD Lobby Agent

Overview

We are looking for a reliable and experienced Air Terminal Attendant, also known as the Lobby Agent, to assist passengers within the Terminal with general questions regarding directions, terminal services, and arranging wheelchair access. Excellent customer service is required. In some instances, air terminal attendants may function as translators and work with foreign travelers.

Job Title: Lobby Agent

Pay Rate: $18.13 per hour, paid weekly.

Location: Dulles International Airport

_The pay listed is the hourly range or the hourly rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. _

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Responsibilities

• Provide informational, baggage and ticket support to passengers at departure and arrival gates

• Assist passengers with baggage check-in

• Check passengers in for flights and issue tickets to passengers

• Confirm the identities of passengers and provide boarding passes

• Provide assistance to passengers via phone and in person by scheduling reservations, providing direction or collaborating with other team members or client representatives for assistance

• Assist passengers with questions about delayed or lost baggage

• Redirect or rebook customers whose flights have either been delayed or canceled

• Provide flight updates to passengers waiting for flights

• Provide wheelchair assistance to passengers or perform janitorial duties as needed

• Follow safety precautions at all times

Qualifications

Required:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required

• No experience required and on the job training provided

Preferred:

• One (1) year of customer service or similar work experience preferred

REQNUMBER: 168305

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.