Collections Specialist

Job Title: Collections Lead Specialist

Job Description

The Collections Lead Specialist drives high-volume, corporate-level B2B collections activity across multiple divisions and branches. In this role, you serve as a primary point of contact for complex account resolution, negotiate payment arrangements directly with customers, and act as a functional lead to branch-level collectors. You use your strong systems knowledge, advanced Excel skills, and proven negotiation abilities to manage a large, high-volume portfolio with minimal supervision while promoting consistent, effective collections practices across the organization.

Responsibilities

• Lead and execute high-volume, corporate-level B2B collections activities across multiple divisions and branches.

• Serve as a high-level point of contact for complex account resolution and escalated collection issues.

• Negotiate payment arrangements and terms directly with customers to secure timely payments and reduce past-due balances.

• Perform detailed account reconciliations and research payment discrepancies to ensure accurate customer account records.

• Review and manage aging reports to prioritize collection efforts and monitor portfolio performance.

• Conduct professional collection calls and provide high-quality collections customer service to maintain positive customer relationships.

• Oversee and support cash application processes to ensure payments are accurately applied to customer accounts.

• Prepare, file, and manage Notice to Owners (NTOs) and liens as needed to protect company receivables.

• Submit delinquent customer accounts to third-party collections when appropriate and monitor follow-up actions.

• Use Great Plains (GP), FCC, High Radius, and other systems to track, document, and manage collection activities.

• Utilize advanced Microsoft Excel tools, such as V-Lookups, Pivot Tables, and formulas, to analyze account data and create reports.

• Provide guidance, mentoring, and functional leadership to branch-level collectors and accounts receivable staff to ensure process consistency.

• Collaborate with internal stakeholders, including accounting and customer service teams, to resolve billing and invoicing issues.

• Maintain organized records of communications, agreements, and collection efforts in line with company policies.

• Work independently in a fast-paced, high-volume environment while managing a large portfolio of accounts with minimal supervision.

• Apply strong problem-solving skills and creativity to resolve complex account issues and disputes.

• Communicate clearly and professionally in writing and verbally with customers and internal teams.

• Support continuous improvement of collections processes and tools to enhance efficiency and results.

Essential Skills

• 5+ years of B2B collections experience managing a high-volume portfolio.

• Strong experience in collections, accounts receivable, and collections customer service.

• Proven ability to negotiate payment terms and resolve disputes directly with customers.

• Experience performing account reconciliations and researching payment discrepancies.

• Experience filing Notice to Owners (NTOs) and liens.

• Experience submitting customers to third-party collections.

• Working knowledge of Great Plains (GP), FCC, and High Radius.

• Advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas.

• Proficiency with aging reports, invoicing, and cash application processes.

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong written and verbal communication skills for interacting with customers and internal teams.

• Ability to work independently with minimal supervision after training.

• Self-starter mindset with strong problem-solving skills and the ability to creatively resolve account issues.

Additional Skills & Qualifications

• Prior experience mentoring, guiding, or leading other collectors or accounts receivable staff.

• Experience using Great Plains (GP), FCC, and High Radius in a corporate collections environment.

• Experience in reconciliation, accounting concepts, and analysis of aging reports.

• Customer service experience in a collections or accounts receivable setting.

• Comfort working with collection calls and handling sensitive payment discussions in a professional manner.

Work Environment

This is a full-time, onsite role with a standard schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. You work in a professional office environment focused on corporate-level collections and accounts receivable activities. The role involves extensive use of financial and ERP systems such as Great Plains (GP), FCC, High Radius, and Microsoft Excel, as well as regular phone and email communication with customers and internal teams. The pace is fast and high volume, requiring strong organization, focus, and independence while collaborating with colleagues across multiple branches and divisions.

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in Houston,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.