Community Services Block Grant (CSBG) Case Worker

Job Title: Community Services Block Grant (CSBG) Case Worker Department: (CSBG) Reports To: Community Services Block Grant Director FLSA: Non-Exempt Summary: Provide valuable support and assistance to people living in Spartanburg and Cherokee counties in need of the following services: CSBG emergency services, CSBG local initiative projects, and other supportive programs under the umbrella of the CSBG division. Essential Duties and Responsibilities: Assist in appointments and customers signing in for appointments; Complete intake interview; Complete client applications, vouchers, and other supporting forms for client services; Secure proper documentations for client services; Enter client information in DBA system in a timely and accurate manner. Prepare client files to include client paperwork for review and filing; Works with agencies and service providers to facilitate case coordination and information sharing; Promote and refer clients to self-sufficiency projects and other supportive services; Make necessary document copies as necessary; Follow up with CSBG rental assistance clients as necessary; Assist co-workers as needed with files or questions concerning OEO guidelines; Coordinate with Program Manager to provide special services for clients involved in case management as assigned, to include follow-up and processing linkages; Attend CSBG staff meetings; Perform other duties as assigned; Supervisory Responsibilities: This job has no supervisory responsibilities Competencies: To perform job successfully and staff should demonstrate the following competencies: Problem solving - gathers and analyzes information skillfully, work well with group problem solving situations; Project Management - communicates changes and progress, completes projects on time; Customer Service - manages difficult or emotional customer situations; respond promptly to customer needs, responds to request for service and assistance, meets commitments when necessary; Interpersonal Skills - Maintains confidentiality; keeps emotions under control; Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and get clarifications, responds well to questions; Written Communication - Writes clearly and informatively; present numerical data effectively if needed Teamwork - Balances team and individual responsibilities; contributes to building positive team spirit; Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment, makes timely decision Planning/Organizing - Uses time efficiently Professionalism - Approaches others in a tactful manner, reacts well under pressure, treat others with respect and consideration regardless of their status or position, and follow through on commitments Quality - Demonstrates accuracy and thoroughness, monitors own work to ensure quality and accuracy Quantity - Works quickly Safety and Security - Observes safety and security procedures Attendance/Punctuality - Is consistently at work and on time Dependability - Follows instructions, responds to management directives Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Education and/or Experience: Bachelors Degree (BA) from four year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience. Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Mathematical Skills - Ability to use or demonstrate basic mathematical skills Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Computer Skills - To perform this job successfully, an individual must have excellent knowledge of the DBA system or database software and basic working knowledge of Microsoft Office application like word processing, PowerPoint, excel and outlook; Certificates, Licenses, Registrations Current Drivers License Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.