Winter Shelter Operations Support Staff

[]{#docs-internal-guid-4544052e-7fff-60e1-600c-c4008961330b} The New London Homeless Hospitality Center (NLHHC) seeks a part-time Winter Shelter Operations Support Staff for seasonal work from approximately mid-November through early April. NLHHC needs additional 2nd and 3rd shift staff members during the colder months to operate the winter warming center, which can double our number of guests. Based on need, staff may be assigned to our regular shelter at 325 Huntington Street, the daytime drop-in center, or the winter warming center at 74 Garfield Avenue. Location: 325 Huntington Street and 74 Garfield Avenue, New London, CT 06320 [ ]{#docs-internal-guid-4544052e-7fff-60e1-600c-c4008961330b} Schedule: Part-time and seasonal (approximately November-April); 20 hours per week; schedules vary, but most include evening hours; potential for overtime [ ]{#docs-internal-guid-4544052e-7fff-60e1-600c-c4008961330b} Compensation: $20 per hour; paid out weekly ::: {dir="ltr"} How to Apply: Email your resume to [email protected], and write "Winter Shelter Application" in the subject line ::: Overview of Responsibilities: - Manage access to the regular shelter, warming center, and/or daytime drop-in center in accordance with the guest admit list and NLHHC policies - Check guests entering the building at night to prevent the introduction of prohibited items - Circulate regularly throughout the building(s) to maintain a safe environment - Serve as the front desk receptionist: answer phone calls, welcome individuals, assist guests, members of the public, and outside agents/representatives - Direct guests to the appropriate resources or programs, such as the Help Center - Identify new participants, explain the CAN assessment process, conduct initial diversion interviewing, and refer eligible candidates to the Diversion Department - Manage and distribute supplies; supervise guest belongings and medication storage; and oversee guests smoke breaks and bathroom, shower, laundry, and computer/phone use - Enforce NLHHC policies; explain these policies if there is confusion; use best judgment to address special circumstances, which may necessitate breaking regular policy; document all instances of exceptions to policies in the logbook - Complete basic shelter cleaning tasks - Respond to emergency situations, taking appropriate actions to protect both guest and personal safety; document all serious incidents in the logbook and via incident reports - If assigned, drive NLHHC vehicles safely and in accordance with the Vehicle Use Agreement [ ]{#docs-internal-guid-4544052e-7fff-60e1-600c-c4008961330b} Key Qualifications: - Must be 18 years or older - Strong communication and relationship-building skills - Ability to respond calmly and thoughtfully to conflict - A strengths-based, respectful approach to working with people who are experiencing homelessness [ ]{#docs-internal-guid-4544052e-7fff-60e1-600c-c4008961330b} Bonus Skills: - Valid CT drivers license - Bilingual (English and Spanish) - Experience working with unhoused folks [ ]{#docs-internal-guid-4544052e-7fff-60e1-600c-c4008961330b} Benefits: Flexible work environment Paid time off and sick leave Family-first employer []{style="font-size: 12pt; font-variant: "}