OAG - Consumer Protection | Investigator III | 27-

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107214andPostingSeq=1Job DescriptionGENERAL DESCRIPTIONThe Consumer Protection Division of the Office of the Attorney General of Texas, an agency of the State of Texas, worksto protect Texas consumers and the legitimate business community by investigating fraud and deceptive advertising,filing civil lawsuits to enforce state and federal consumer protection laws, and educating Texans on how to spot and avoid possible scams. We provide a highly collaborative work environment where team members help one another while managing their own caseloads. The Division has regional offices in Austin, San Antonio, Dallas, El Paso, and Houston.The Consumer Protection Division seeks an investigator to provide moderately complex investigative work for the Office of the Attorney General - Consumer Protection Division. Work involves both investigative and legal support work in deceptive trade practices and other civil matters. The investigator may testify in civil court proceedings and perform other duties as requested by the Deputy Attorney General for Civil Litigation.The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.ESSENTIAL POSITION FUNCTIONSObtains, organizes, and analyzes information, data, and evidence from a variety of sources associated with consumer complaints and investigations. Performs background investigation of and evidence collection from individuals and businesses suspected of engaging in violations of state and federal consumer protection lawsGathers, organizes, analyzes, and maintains evidence and other materials, including evidence from consumer complaints and investigations, internet service providers, and other third parties using a variety of computer platforms. Assists with drafting Civil Investigative Demands and related correspondenceIdentifies violations of the Deceptive Trade Practices Act and other consumer protection statutes, associated with consumer-related cases and complaintsParticipates in coordinating, assembling, and preparing evidence, exhibits, affidavits and other documents for use in legal proceedings for use in legal proceedings and in all phases of trial preparation, including setting hearings/depositions/meetings, ordering demonstrative aides, coordinating discovery requests with client agencies, organizing trial notebooks and exhibits, preparing witnesses for trial and files pleadings with courtInterviews and meets with consumers; and assists with conducting witness background investigations, which includes contacting and interviewing witnesses, analyzing witness statements, taking thorough notes, and preparing interview summaries; organizes documents in complex litigationParticipates in attorneys' caseloads including scheduling, prioritizing, investigating, preparing chronologies, fact summaries and filing; communicates with state and federal agencies, court personnel or outside entities; and coordinates with other state and federal agencies and organizations engaged in consumer protection enforcement activitiesAssists in document review using electronic document review platformsProvides detailed assistance to less experienced investigators and other office personnel.Develops procedures for conducting investigations.Assists in preparation of various reports, synopses, abstracts, or summaries of ongoing work and may respond to public information requestsPerforms gen ral administrative and clerical duties such as, but not limited to, reviewing mail for attorneys, receiving, and returning telephone calls from businesses and consumers; and maintaining the filing systemSchedules, attends, assists, and prepares attorneys for hearings, trials, agency meetings, appellate arguments, depositions, docket calls, administrative hearings or committee meetings and meetings with complainants, witnesses, and expert witnessesAssists with the entry of consumer complaints as needed.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university with major coursework in a field related to investigation or technologyExperience: One year of full-time experience in the following (or closely related) fields (may be substituted for the required education on a year-for-year basis): Criminal Justice,Computer Science, Investigation, or Consumer ProtectionEducation and experience may be substituted for one another.Knowledge of investigative principles, techniques, and procedures; and of court procedures, practices, and rules of evidenceKnowledge of the capabilities and limitations of computer systems and the techniques used in the design of non-automated systems, of information technology equipment, of computer hardware and software, and of computer operating systemsKnowledge of the capabilities and limitations of other forms of technology, including smart phones, tablets, and related software and operating systemsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communication, i