Facilities Ops Manager

Job Description

Position Summary

The Operations Manager – Facilities is responsible for the day-to-day management, coordination, and execution of facilities operations supporting a Phoenix manufacturing and assembly operation.

This role serves as the operational leader responsible for ensuring the physical operating environment remains safe, functional, scalable, and aligned to production requirements. Working under the direction of the Senior Program Manager – Manufacturing, Facilities & Maintenance, the Operations Manager oversees facilities personnel, service providers, utility coordination activities, asset support functions, workspace readiness efforts, and facility-related operational processes.

The Operations Manager partners closely with Manufacturing, Maintenance, Warehouse Operations, Training, Environmental Health & Safety (EHS), and Digital Systems Integration teams to ensure site infrastructure supports workforce readiness, production continuity, and future operational growth.

This position plays a critical role in establishing and scaling the facilities operating model during site mobilization, Assembly launch, Fabrication activation, and long-term production operations.

Key Responsibilities

Facilities Operations Management

Lead day-to-day execution of facility operations across the Phoenix site.

Oversee activities including:

Building operations

Site services

Utility coordination

Vendor management

Facility readiness

Workspace support

Asset support activities

Occupancy planning support

Ensure facility operations are responsive to production priorities and operational requirements.

Support a safe, efficient, and reliable operating environment.

Site Readiness & Operational Support

Support site readiness activities required to enable workforce ramp and production activation.

Coordinate efforts related to:

Facility access

Workspace preparation

Utility readiness

Common area readiness

Furniture and equipment coordination

Building support services

Operational occupancy requirements

Partner with project stakeholders to ensure facilities activities remain aligned to production schedules and operational milestones.

Utility Coordination & Infrastructure Support

Serve as the primary operational point of contact for facility utility coordination activities.

Support oversight of:

Electrical infrastructure

HVAC systems

Water systems

Compressed air systems

Building management systems

Facility service providers

Utility outage planning

Coordinate planned maintenance activities and utility interruptions to minimize operational disruption.

Vendor & Contractor Management

Manage facility-related vendors and service providers supporting site operations.

Coordinate:

Service provider onboarding

Vendor work scheduling

Site access

Safety compliance

Service quality reviews

Issue resolution activities

Facilities-related sourcing requests

Maintain visibility into contractor performance and service delivery.

Support vendor accountability through established governance processes.

Facilities Reporting & Performance Management

Support development and management of facilities performance reporting.

Monitor and report on:

Service request completion

Facility uptime

Utility performance

Vendor performance

Facility readiness

Workspace utilization

Operational support metrics

Provide regular reporting updates to program leadership and client stakeholders.

Support KPI, SLA, and OKR management activities.

Facilities Systems Coordination

Partner with the Digital Systems Integration organization to support deployment and utilization of facilities-related systems.

Coordinate use of:

CMMS platforms

Asset management systems

Service request systems

Building management systems

Utility monitoring solutions

Facility reporting platforms

Support data quality, reporting accuracy, and process adherence.

Ensure facilities operations are integrated into the broader digital operating model.

Assembly Launch Support

Support Facility readiness activities required for Assembly go-live.

Coordinate:

Workspace readiness

Utility support

Environmental readiness

Access management

Shared services support

Facility issue escalation

Partner with Assembly leadership to quickly identify and resolve facility-related operational constraints.

Fabrication Expansion Support

As Fabrication operations mature, support expansion of facility services and infrastructure coordination.

Coordinate:

Production area support

Capacity planning inputs

Utility demand monitoring

Vendor service scaling

Additional facility staffing requirements

Ensure facilities support scales appropriately alongside operational growth.

Cross-Functional Operational Integration

Partner closely with:

Manufacturing Operations

Warehouse Operations

Maintenance Operations

Training Organization

Digital Systems Integration

EHS Leadership

Site Leadership

Ensure facilities priorities remain aligned with broader operational needs.

Facilitate communication and issue resolution across organizational boundaries.

Issue Management & Escalation

Manage facility-related issues from identification through resolution.

Coordinate:

Service requests

Utility incidents

Vendor concerns

Site readiness gaps

Operational disruptions

Escalation management

Maintain visibility into open issues and drive timely resolution.

Provide regular updates to leadership and stakeholders.

Continuous Improvement

Identify opportunities to improve:

Facility support processes

Service delivery effectiveness

Vendor performance

Reporting visibility

Resource utilization

Operational responsiveness

Support implementation of continuous improvement initiatives aligned with facility and operational objectives.

Phase 1 & Phase 2 Leadership

Phase 1 – Site Mobilization & Stand-Up

Support development of:

Facilities operating model

Vendor strategy

Service delivery processes

Site readiness plans

Reporting frameworks

Governance structures

Staffing plans

Establish facility support capabilities ahead of workforce ramp.

Phase 2 – Production Launch & Workforce Ramp

Activate:

Facility support operations

Service request management

Vendor governance

Utility coordination processes

Operational reporting

Escalation management processes

Provide hands-on operational leadership during Assembly launch and early production activities.

Transition to Scaled Operations

As site operations mature:

Expand facility support capabilities

Increase reporting sophistication

Improve service delivery processes

Support long-term infrastructure planning

Enable continuous improvement initiatives

Ensure facility operations remain scalable and aligned to business growth.

Governance & Documentation

Maintain and support:

Facilities operating procedures

Vendor management procedures

Utility coordination procedures

Service request workflows

Reporting definitions

Escalation processes

Facility readiness standards

Operational documentation

Participate in governance reviews, audits, and operational assessments.

Support compliance with program documentation standards.

Skills and Requirements

Required Qualifications

7–10+ years of experience managing facilities operations, building operations, infrastructure support, workplace services, or industrial site operations

Experience supporting manufacturing, industrial, semiconductor, data center, or mission-critical environments

Strong understanding of:

Facilities management

Building operations

Utility coordination

Vendor management

Workplace services

Operational support functions

Experience leading cross-functional operational teams

Experience managing third-party service providers and vendors

Strong organizational, analytical, and problem-solving skills

Excellent communication and stakeholder management abilities Preferred Qualifications

Experience supporting:

Data Center Operations

Advanced Manufacturing

Semiconductor Manufacturing

Hyperscale Infrastructure Programs

Large Industrial Facilities

Greenfield Facility Launches

Experience with:

CMMS platforms

Building Management Systems (BMS)

Asset Management Systems

Power BI

Service Request Platforms

Vendor Performance Management

Professional certifications such as:

IFMA Facility Management Professional (FMP)

Certified Facility Manager (CFM)

PMP

Lean Six Sigma

OSHA Certifications

are highly desirable.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].