Restaurant General Manager (KFC Brand)

A Great Career Starts with an Opportunity. When Colonel Sanders faced adversity, he didn't let it define him. From learning to cook as a young boy to rebuilding his life and business at age 65, his determination, resilience, and belief in quality helped create one of the world's most recognized and loved brands. Today, KFC's success is powered by people who share those same values. With more than 22,000 restaurants across 135 countries, we're more than just a global brand. We're a team of passionate individuals creating great experiences for our customers every day. Whether you're looking to develop new skills, grow your career, or join a company with a rich legacy of turning opportunity into success, KFC offers a place where hard work, enthusiasm, and ambition are recognized and rewarded. Ready to be part of something bigger? Ready to bring your talent to a brand loved by generations? Apply now through our careers page to begin your journey with KFC. Please copy and paste this link in your browser to apply on our company website: https://olivia.paradox.ai/co/KFC9/Job?job\_id=P1-2067712-1andposting\_type=1 JOB SUMMARY: The Restaurant General Manager will manage day-to-day operations, oversee team members and shift supervisors, and build the team's capabilities. Responsibilities also include fostering a strong store culture, providing exceptional customer service, and coaching team members. ESSENTIAL DUTIES: - Perform and direct overall restaurant management, including inventory and cash control systems. - Ensure that all local and national health and food safety codes are maintained, and company safety and security policies are followed. - Recruit, hire, train, and develop high-quality team members. - Maintain a positive work environment dedicated to promoting our culture and values. - Responsible for all food and beverage quality, service, and cleanliness standards within the restaurant - Ensure that operational and training standards are consistently maintained. Respond to customer concerns, both written and verbal, with the ability to creatively solve problems. - Conduct performance evaluations and recommend promotions or corrective actions when necessary. - Create a happy and safe work environment. - Ensure restaurant plans and marketing initiatives are being implemented. - Hold team members accountable for using the performance management process. Recognize employees for exceptional performance and for embodying our core values using our RBD Value Card to reinforce breakthrough results and to help them, and you become a values Ambassador. CORE COMPETENCIES: Adaptability and Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions. Analytical Skills: Synthesizes complex or diverse information, prioritizes projects and determines the best way of meeting deadlines and requirements. Attendance and Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time. Business Ethics: Works with integrity, adheres to high ethical standards, upholds organizational values, and abides by written policies. Avoids the perception of conflicts of interests and abides by all regulatory requirements. Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively. Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state a d federal requirements in accordance with his/her respective job duties and responsibilities. Confidentiality: Maintains a high degree of confidentiality. Customer Service: The extent to which the Team Member provides prompt and high-quality service to team members, vendors and internal/external customers. Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard. Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines. Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition. Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior. Training: Completes company required training timely. Leadership and Management: Reacts well under pressure and is accessible. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency. OTHER DUTIES: - Attending staff, departmental, and required meetings. - Following cash handling, safety, and security procedures. - Adhering to KFC and City/State/United States safety regulations. - Demonstrating knowledge of and compliance with RBDs Human Resources policies and processes. EXPERIENCE and EDUCATION: - Previous customer service or cashier experience desirable. COMPUTER and SOFTWARE SKILLS: - Basic proficiency with Microsoft Office, web browsers, and internet-based applications is required. TRAVEL: - Regular access to personal vehicle. PHYSICAL and MENTAL REQUIREMENTS: - Standing - Walking - Sitting - Stooping/Bending - Using hands to finger, handle or feel (computer operation) - Reaching with hands and arms - Push/Pull up to 90lbs up to 30 feet - Lifting of up to 25 lbs. - Talking and hearing: Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments. - Seeing: Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses. REASONING and MENTAL ABILITIES: Uses critical thinking skills to interpret information furnished in written, oral or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly. Projects accurate future occurrences based on current or historic data. Must be able to work with supervision; able to make decisions about the severity