Talent Acquisition, Global Process Owner

About the Role

The Global TA Process Owner is the enterprise-wide authority on how talent acquisition gets done. A significant portion of the role supports CBRE's People AI Transformation, where the post-holder will own the reimagination of global TA processes through intelligent automation and AI-enabled workflow design. Operating as a standalone process governor, this role owns the complete TA process lifecycle — from policy and standards design through to compliance, continuous improvement, and measurable adoption. It is both strategic and operational: setting the process direction the organization builds against, while rolling up the sleeves to diagnose inefficiency, rewrite workflows, and enforce adherence to global standards.

What You’ll Do

Global Process Ownership & Design

•Own the global TA process end-to-end, maintaining an authoritative process map covering requisition creation, sourcing, screening, selection, offer, and onboarding handoff.

•Define and maintain the global Target Operating Model (TOM) for TA, including decision rights, RACI matrices, controls, and compliance checkpoints.

•Translate business and regulatory requirements — including EU Pay Transparency, data privacy obligations, and local labor laws — into process design decisions.

•Establish and maintain a global process documentation library: SOPs, process flows, SIPOC diagrams, and work instructions — accessible and kept current across all regions.

Continuous Improvement Governance

•Lead the global TA continuous improvement framework, institutionalizing a Kaizen operating model (Or similar): structured improvement cycles, visual management, and rapid-improvement events.

•Work closely with the Product Owners, SMEs, and Design & Technology (D&T) to translate process intent into clear, actionable requirements for the technology development.

•Apply Lean Six Sigma methodology (Green Belt minimum; Black Belt preferred) to diagnose root causes of process failure, waste, and variability — driving DMAIC or PDCA cycles to resolution.

•Maintain a live CI backlog, prioritized by impact and effort, governed through a cross-regional process improvement board.

•Lead process re-engineering work streams supporting TA operating model, process improvement and technology change initiatives (EG CBRE People AI Transformation Lead process reimagination for CBRE's People AI Transformation, identifying where intelligent workflows, AI agents, and automation deliver measurable efficiency and experience gains.

Compliance, Governance & Process Adherence

•Embed compliance requirements (GDPR, EU Pay Transparency Directive, EEO, local data retention rules) into process design at source, rather than as bolt-on controls.

•Partner with Legal, HR Compliance, and regional TA leaders to conduct periodic process audits and readiness assessments and ensure recommendations are implemented

Adoption, Change & Stakeholder Engagement

•Own global adoption of new and redesigned processes — developing training, communications, and enablement materials that land effectively across regions and seniority levels.

•Build and maintain a network of regional process champions (TA Ops leads, Coordinators, COE leads) who act as local ambassadors for global standards.

•Engage senior HR and business stakeholders to secure buy-in for process change, translating process impact into business language.

•Monitor adoption through lagging and leading indicators; design and execute intervention plans where adherence falls short of target.

What You’ll Need

•Extensive experience in Talent Acquisition, Recruiting Operations, or HR Process Excellence within a large, global, and complex matrix organization — with direct accountability for enterprise-scale process ownership or governance. A combination of experience and education will be considered in lieu of a degree.

•Strong working knowledge of the full recruiting lifecycle, TA platform ecosystems, and system-process integration (e.g., ATS, CRM, HRIS); Avature experience is a distinct advantage.

•Lean Six Sigma certification (Green Belt minimum; Black Belt strongly preferred) and practical experience running DMAIC cycles and Kaizen improvement events.

•Proven experience identifying and implementing automation or AI-enabled process improvement in a TA or HR context.

•Familiarity with key TA compliance frameworks — OFPCC, EU AI Act, GDPR/data privacy, EU Pay Transparency Directive, EEO/diversity reporting — and experience embedding these into process design.

•Experience operating within a global, matrixed multi-region TA organization (Americas, EMEA and APAC).

Proficiency in process mapping and modelling tools (Visio, Lucidchart, BPMN notation) and fluency in SIPOC, value stream mapping and root cause analysis techniques.

•In-depth knowledge of Microsoft Office products. Strong facilitation skills: comfortable leading workshops, process design sessions, (Example Kaizen events).

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)