Director of Operations Market

JOB REQUIREMENTS: Director of Operations- WI Market Location US-WI-Brookfield Job ID 351556 Pos. Category Medical Center - Leadership Pos. Type Full Time Recruiter : Full Name: First Last Kayla Quick Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Director of Operations (DO) builds teams focused on service delivery, driving key business metrics, clinician support and growing core business. The DO is responsible for implementation of strategy and maintaining internal and external relationships across the markets ensuring superb patient care, satisfaction, and employer experience. The DO is also accountable for operational management of all sites (centers and on-sites) within area of responsibility as well as 100% G&A with 80% of the time spent at sites. Responsibilities Ensures execution on core business model across markets and service lines. Monitors key metrics to achieve patient consistency: % MS Referred, Visits per Case, % Therapy SDE, % Seen, PI's, LOS, NPER, TAT, and NPS. Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites. Assists Center Operations Directors and Associate Director Operations in assessing center processes and workflows to continuously improve the patient experience. Ensures clinician ability to focus on patient care and outcomes. Accountable for supporting and driving the following (with clinician leader approval): clinician recruiting, clinician W2W (90-day schedule), all credentialing, FTE spreadsheet, salary analysis, and contract labor. Meet NPER/NPS targets. Works collaboratively with clinical and therapy to ensure appropriate support and workflows to foster caring environment for treatment. Maintains and leverages relationships (to include stewardship and client meetings) with employers, payers, referral sources, networks, local communities, etc. to drive market growth. Resolves/addresses (if resolution not available) all customer and center issues within 48-72 hours. Mentors and coaches operations leaders regarding business metrics, patient/client... For full info follow application link. EOE, including disability/veterans We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5753B26404E54FE2