Patient Advocate Specialist

Firstsource

Louisville, KYFull-time$7.25/hrSeen todaySeen in employer's feed today

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At a glance

Compensation

$7.25/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Patient Advocate Specialist screens hospital patients for eligibility assistance programs and helps them begin applications for state, county, or federal support. The role includes bedside, emergency-room, outpatient, and occasional home-visit screening, documenting results in hospital and internal systems, and keeping patients and client contacts informed about progress. The posting requires bilingual ability and basic computer skills.

Skills & qualifications

RequiredNice to have

Skills

Bilingual CommunicationBasic Computer SkillsMedical CodingMedical BillingEligibility AssistanceCustomer ServiceWalkingSittingStanding

Qualifications

High School Diploma or GED1+ Years Medical ExperiencePrevious Customer Service Experience

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Match

Paid Time Off

Full job description

Experience Required

1 - 3 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Join our team and make a difference!

The P/T or FT Bilingual Patient Financial Advocate (Weekends Only) is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Schedule:

Location: , FL

MUST BE BILINGUAL

Essential Duties and Responsibilities:

Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.

Screen those patients that are referred toFirstsourcefor State, County and/or Federal eligibility assistance programs.

Initiate the application process bedside when possible.

Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.

Have reliable transportation to assist with coverage onsite and at nearby sites when needed.

Introduces the patients toFirstsourceservices and informs them that we will be contacting them on a regular basis about their progress.

Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.

Records all patient information on the designated in-house screening sheet.

Document the results of the screening in the onsite tracking tool and hospital computer system.

Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.

Reviews system for available information for each outpatient account identified as self-pay.

Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.

Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.

Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.

Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

Maintain a positive working relationship with the hospital staff of all levels and departments.

Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)

Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).

Keep an accurate log of accounts referred each day.

Meet specified goals and objectives as assigned by management on a regular basis.

Maintain confidentiality of account information at all times.

Maintain a neat and orderly workstation.

Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.

Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:

High School Diploma or equivalent required.

1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.

Previous customer service experience preferred.

Must have basic computer skills.

Working Conditions:

Must be able to walk, sit, and stand for extended periods of time.

Dress code and other policies may be different at each healthcare facility.

Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an equal opportunity employer that does not discriminate based on age (40 & over), r ace, color, r eligion, s ex, national origin, protected veteran status, disability, s exual orientation, gender identity or any other protected class in accordance with applicable laws.

FirstsourceSolutions USA, LLC