Customer Site Retail Manager, Staples Promotional Products

Staples is business to business. You’re what binds us together.

At Staples Promotional Products (SPP), we help some of the world's most recognized brands amplify their identity through innovative promotional merchandise, technology-driven solutions, and exceptional customer experiences. As a Customer Site Manager, you will play a critical role in overseeing retail operations, driving business performance, and creating an outstanding customer experience. This is an exciting opportunity for a retail leader who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about developing high-performing teams while delivering measurable business results.

What you'll be doing:

• Oversee inventory planning and control.

• Lead retail operations and customer experience execution.

• Drive sales and operational KPIs.

• Partner with client stakeholders and internal teams.

• Implement strategic retail initiatives.

• Manage merchandising and promotional programs.

• Support product sample and fulfillment processes.

• Coach and develop store teams.

• Build executive-level client relationships.

• Drive continuous improvement and innovation.

What you bring to the table:

• Strong leadership skills.

• Relationship-building expertise.

• Strategic mindset.

• Analytical problem-solving abilities.

• Passion for customer experience.

• Ability to manage competing priorities.

• Change management experience.

• Excellent communication skills.

• Retail operations expertise.

• Collaborative leadership style.

What's needed - Basic Qualifications:

• Bachelor's degree in related field or relevant work experience.

• 5+ years of retail operations experience.

• People leadership experience.

• Experience managing KPIs and results.

• Knowledge of retail systems and POS tools.

• Strong communication and analytical skills.

What's needed - Preferred Qualifications:

• Corporate retail environment experience. (retail store within a corporate office experience

• Executive stakeholder engagement experience.

• Visual merchandising and inventory planning expertise.

• Process improvement experience.

• Track record developing high-performing teams.

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.