LOGISTICS/OFFICE SUPPORT LEAD ASP

Position Summary: Complete all office functions including answering phones and directing calls to appropriate extensions, store credits, store billing, accounting, payroll, associate personnel files, item set-up, and other functions with a high level of confidentiality. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Essential Job Functions:

• Assist manager in directing office associates on daily work tasks, determine their regular job assignments.

• Communicate with internal and external associates on multiple issues that impact the business.

• Provide excellent customer service to stores and vendors, assisting them with their needs or directing them to the appropriate personnel to assist them.

• Greet on-site visitors and direct them to the appropriate area.

• Release daily store orders when directed; sort, color-code, and separate store bills by load to prepare for shipping.

• Take special orders and late additions from floral clerks; communicate these requests to the buying office and follow-up as appropriate to finalize the request.

• Reconcile vendor billing.

• Research and process store overages/shortages.

• Input data into multiple computer systems using multiple programs.

• Enter associate schedules in time keeping system, review and adjust associate work hours, finalize payroll weekly.

• Complete and maintain associate paperwork needed for complete personnel files.

• Communicate effectively with warehouse associates, management, leadership team, as well as outside vendors and store personnel on issues that impact the facility.

• Do accounting/reconciliation for weekly facility expenses.

• Work with the distribution center (DC) associates to help improve two-way communications.

• Process national floral item setups.

• Create order guides for all divisions using barcode creation program.

• Print and sort product labels as needed.

• Order and maintain inventory on office and warehouse supplies.

• Ship/receive supplies needed for the office or warehouse.

• Build team cohesiveness through on-going communication.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Desired Previous Job Experience:

• Proficient in Microsoft Office

Minimum Position Qualifications:

• Strong interpersonal skills with a positive attitude

• Proven track record in building and supporting team concepts

• Must be able to work independently and handle multiple tasks concurrently

• Problem solving skills

• Good organizational skills as well as detail oriented

• Excellent oral and written communication skills

• Sense of urgency with an emphasis on safety when dealing with holiday volume increases

• Ability to manage time and multiple projects and prioritize accordingly

• General understanding of Kroger divisions and DC processes