RCT Service Coordinator

Functional Area:RC Maintenance Posting Locations:Cincinnati Job Overview The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients. Duties & Responsibilities Repair Order Management: - Process new work requests from initiation through completion - Create and manage estimates; submit for approvals to internal stakeholders and customers - Review and approve the accuracy of repair orders (ROs) - Handle invoicing for internal and external customers, including third-party billing portals Customer Experience & Communication: - Serve as the primary contact for commercial fleet customers - Provide timely updates and handle all customer inquiries and complaints - Foster and maintain strong, professional customer relationships Vendor & Remote Location Coordination: - Process vendor repair orders and oversee work at unmanned locations - Manage paperwork and documentation for outside services. - Facilitate and track road call requests Administrative Duties: - Perform SharePoint approval processing - Coordinate credit and rebill transactions as needed - Enter new parts, process recalls, and warranty claims - Support campaign creation and rollout - Serve as backup for parts processing functions Knowledge, Skills, & Abilities - 2+ years of experience in fleet maintenance, service coordination, or a related field - Strong understanding of repair order processes and service operations - Excellent customer service and communication skills - Ability to work independently in a field-based environment - Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals - Strong attention to detail and time management Minimum Qualifications - High school diploma or equivalent Preferred Qualifications - Associates or Bachelor's degree Work Environment Office Environment Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.