
Branch Manager
THORNWOOD, NYJobSeen todaySeen in employer's feed today
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Job overview
The Branch Manager leads branch performance across sales growth, profitability, customer experience, operational integrity, and team development. The role oversees service delivery, sales engagement quality, staffing, and risk resolution while fostering an engaged branch environment. It also uses market intelligence to communicate strategic direction and product focus and to develop sales strategies that grow market share and customer relationships.
Skills & qualifications
Skills
Full job description
Responsibilities include but are not limited to: * Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. * Ensures exceptional service delivery to all clients within a consumer-oriented branch. * Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. * Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce. * Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. * Leads and encourages identification, escalation, and resolution of potential risks. * Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement. * Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
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