New Patient Intake Coordinator

Job Description

We are seeking a Patient Intake Coordinator to join our growing team. In this remote, Texas-based role, you will serve as the first point of contact for new patients, providing exceptional customer service while guiding them through the new patient intake process.

As a Patient Intake Coordinator, you will manage a high volume of inbound calls (approximately 40–50 calls per day), gather and communicate detailed patient information, and ensure each caller is directed to the appropriate department when necessary. Success in this role requires strong multitasking abilities, excellent communication skills, and the ability to navigate multiple systems efficiently while delivering a positive patient experience.

Skills and Requirements

• 3 + yrs experience handling a high volume of inbound calls
• Customer Service experience Medical Experience

Experience with Athena

Experience with Leading Reach

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].