Business Systems Analyst

Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Serve as the primary business/technology administrator and subject matter expert for Momentus Enterprise. Oversee configuration, monitoring, and daily maintenance of the organizations Venue Management System - Momentus Enterprise Create training materials, user guides, training presentations, system SOPs, and other documentation, and deliver ongoing user training for the business system. Assists with creating and reinforcing system standard operating procedures and best practices. Respond to user support requests; troubleshoot issues; gather relevant information; document resolution steps in IT knowledgebase; and communicate resolutions to users and other stakeholders Stay current on IT trends, training, including Venue Management System Management- (Momentus Enterprise) features and upgrades, documents use cases for using those features, test the use cases in the test environment and communicate the features and coordinate coordinates actual deployment. Identifies opportunities to improve business system utilization and enhance system capabilities, including reporting, dashboards, analytics, data integration, and process automation Serve as the first point of contact for Momentus Enterprise questions and issues, working with internal team members and the system vendor to troubleshoot and resolve system-related problems. Using systems best practices, maintain system compliance, data security, and privacy requirements. Coordinates with all internal departments and external vendors on assigned system changes, ticket resolutions, updates, and support issues. Assist with other IT department workflows including event technology activation, Exhibitor services Center management, and IT support. Performs other duties as required